Microsoft CRM 2016 Applications Training & Certification Courses
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Microsoft CRM 2016 Applications training course has been structured to train the sales professionals who intend to enhance their Customer Relationship Management skills. This Microsoft CRM certification course focuses on the CRM introduction, sales and service features and modules. The primary objective of the program is to improve the customer service along with the flow of sales process to provide cost-effective solution of the issues pertaining to the customer service and complaints.

Audience: This CRM course is highly recommended for relationship managers, sales managers, customer service managers, operations managers, executives, administrators and consultants.

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Microsoft CRM 2016 Applications consist of following courses

Course # Course Name Exam # Duration (days)
CRM365U Office 365 Integration with Dynamics CRM Online (Download Content)MB2-7132
CRM16U Sales Management in CRM 2016 (Download Content)MB2-7132
CRM16U Customer Service in CRM 2016 (Download Content)MB2-7142
Total 6
Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office6 Days $ 4,500 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 6 Days $ 5,220 On Request
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 6 Days $ 3,780 On Request
Fly-Me-a-Trainer Client's Location6 Days On Request As per mutual convenience

Course Prerequisites

  • Basic understanding of CRM

FREE Trial Class FREE pre-requisite Class FREE revision Class

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Microsoft CRM 2016 Applications Benefits

Upon Completion of this Course, you will accomplish following:-

  • Identifying the benefits of sales management for the customers
  • Categorize the core record types and use them in sales management
  • Learn to work with the opportunities and leads
  • Introducing Social Engagement
  • Specify the Work Cases and understand the process of Case Resolution
  • Work on Service Dashboards and understand the rules of Case Routing
  • Learn to create System and Personal charts in the training
  • Use Power BI to create reports

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft CRM 2016 Applications at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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