This course has been structured to explain the CSI approach (Continual Service Improvement) for ITIL practitioners. The course guides the aspirants to drive the organizational change, improve communication and measure and report on the achieved success.
The course endeavors to provide the extensive know-how on identifying and delivering improvement initiatives ate the workplaces. The students will be prepared about the ITIL Foundation pertaining to deal with the various aspects. This extensive course focuses on the guiding principles including design for experience, work holistically, collaboration, transparency, simplicity, progressing iteratively, focusing on value among others. The course provides detailed understanding of communication principles, communication types and good communication.
The course incorporates the scenario based learning along with the hands-on expertise.
ITIL Practitioner Benefits
Upon Completion of this Course, you will accomplish following:-
Explore the IT Service Management concepts that drive the continual service improvement
Learn to apply the ITSM guiding principles practically
Learn the CSI approach for managing the improvements in a specific organizational ambience
Learn using the measurement and metrics for facilitating the service improvement persistently
Lean the effective communication for facilitating the service improvement continuously
Learn supporting the service improvement continually by applying the organizational change management
Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL Practitioner Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
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