ITIL(Service Management) and MOF Training & Certification Courses
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Overview

The ITIL and Microsoft Operations Framework training combo highlights how IT personnel can optimize their internal operations by applying best practices outlined in IT Infrastructure Library (ITIL).

For IT service management, ITIL provides the most popular and widely accepted standards in the world. It offers a framework that prescribes the optimal use and allocation of IT resources to deliver business value, and systematically document the roles, functions and processes of IT Service Management.

On the other hand, Microsoft Operations Framework training module in this combo course will cover the three primary phases of MOF - Plan, Deliver and Operate. Apart from this, participants will also gain understanding of MOF processes, team models and risk models.

Course Content / Exam(s)

Schedule for ITIL(Service Management) and MOF

Course Name Exam # Duration (days)
ITIL 2011 Foundation

Course Content

Course : ITIL 2011 Foundation

  • Service Operation
  • Sample exam
  • Service Strategy
  • Service Design
  • Case study
  • Introduction
  • Service Transition
  • Service continual service improvement
ITIL 2011 Foundation3
Microsoft Operation Framework

Course Content

Course : Microsoft Operation Framework

  • Manage Overview.doc
  • Business IT Alignment SMF.doc
  • Deliver Overview.doc
  • Operate Overview.doc
  • Plan Overview
3
Total 6

Course Prerequisites

  • Basic understanding of IT

ITIL(Service Management) and MOF Benefits

Upon Completion of this Course, you will accomplish following:

  • Uncovering challenges faced in managing IT operations, and applying the MOF standards approach for optimal service management.
  • Implementing ITIL based on MOF framework.
  • Applying the process model, four quadrants and each quadrant's purpose of service in MOF.
  • Applying the Team Model and missions to determine core staff competencies and responsibilities needed for each role cluster.
  • Understanding Discipline of Risk Management in MOF and applying the same to IT operations.

The purpose of this ITIL MOF combo course is to acquaint users with the workings of MOF, and how it weaves through ITIL to accomplish its goals.

Give an edge to your career with Koenig Customized Courses certification training courses. Students can join the classes for ITIL® (Service Management) and MOF at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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