ITIL Foundation and ITIL Intermediate Service Operation combo Training & Certification Courses
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Overview

ITIL is the most extensively established approach to IT service management world widely. ITIL is a best practice framework that has been drawn from both the private and public sectors internationally. It explains how IT resources should be planned to deliver business value, document the procedures, roles and functions of ITSM.

ITIL Service Lifecycle training immerses students in the overall processes, concepts, methods and policies associated with the Service Operation phase of the Service Lifecycle. The course includes the control and management of the techniques and activities within the Service Operation stage, but not the detail of each of the supporting processes.

Audience : This course is designed for team members, project participants, and business decision makers.

Course Content / Exam(s)

Schedule for ITIL Foundation and ITIL Intermediate Service Operation combo

Course Name Exam # Duration (days)
ITIL V3 Foundation

Course Content

Course : ITIL V3 Foundation

  • ITIL 2011 Foundation Training
  • Introduction
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Service continual service improvement
  • Case study
  • Sample exam
ITIL Foundation3
ITIL Service Operation Lifecycle

Course Content

Course : ITIL Service Operation Lifecycle

  • Common service operation activities
  • Challenges, critical success factors and risks
  • Organizing for Service Operation
  • Introduction to Service Operation
  • Implementation of Service Operation
  • Service Operation processes
  • Service Operation principles
  • Technology considerations
ITIL Service Operation3
Total 6

Course Prerequisites

  • Basic IT knowledge

ITIL Foundation and ITIL Intermediate Service Operation combo Benefits

Upon Completion of this Course, you will accomplish following:-

  • Enhances skill set as an Operation Manager
  • Demonstrates proof of Professional achievement
  • Increase your marketability
  • Comprehend Service Management as a Practice and Service Operation principles, objective and purpose
  • Comprehend Service Operation processes interact with other Service Lifecycle processes

Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL® Foundation and ITIL® Intermediate Service Operation Combo Training Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

  • ITIL® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • IT Infrastructure Library is a [registered] trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
  • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • PRINCE2® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • MSP® is a [registered] trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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