ITIL Foundation Certification Course Training & Certification Courses
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Overview

This training offers students with a practical knowledge of the principles, key concepts, functions and processes that allows successful IT Service Management provision. This training is based on the ITIL best practice service lifecycle technique. It will help students in the preparation for the ITIL Foundation Certificate Exam.
 
Audience :  This course is best suited for Practitioners and IT Managers.

Course Content / Exam(s)

Schedule for ITIL Foundation Certification Course

Course Name Regular Track (days) Fast Track (days)
ITIL Foundation Certification Course63

Course Prerequisites

Basic knowldege of Service management.


ITIL Foundation Certification Course Benefits

Upon Completion of this Course, you will accomplish following:-

  • Comprehend the role of Automation in IT Service Management
  • Discuss Governance, Risk Management and the ITIL Service Lifecycle
  • Describe the Sever-Step Improvement Process
  • Define the Role of Communications in Operations.
  • Recognize the CSI Model
  • Describe the Role of Measurement
  • Describe the Key Concepts of Service Transition and Terms of Interest
  • Define Service Management, Best Practices and itSM
  • Define Service Transition Processes
  • Define Information Security Management
  • Provide Service Justification: Business Case
  • Define Service Portfoilio Management

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