The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.
The ITIL Foundation Certificate training course will make you aware of the ITIL Service lifecycle and is ideal for:
Classroom Training*Duration : 3 Days
Fee : Dubai : USD 1,700 Sydney : USD 2,200 London : USD 2,500 India : USD 1,000
Instructor-Led Online TrainingDuration : 3 Days
Fee : USD 1,400 (1-on-1)†
Duration : 3 Days
Fee : On Request
As per mutual convenience
Give an edge to your career with ITIL certification training courses. Students can join the classes for ITIL 2011 foundation training & certification course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
There are five core publications for the ITIL certification namely – ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. The course materials are available when you register for “ITIL Foundation Training” with Koenig Solutions.com or write at email@example.com.
The break-up of the pass marks for the ITIL Certification examinations are: Foundation: 65% to pass. (Score 26 out of 40). Practitioner: 70% to pass. (Score 28 out of 40). Intermediates: 70% to pass. (Score 28 out of 40). MALC: 70% to pass. (Score 35 out of 50).
According to surveys, an ITIL Certification not only gives you a thrust into your career but also a respectable position in renowned IT companies with a salary as high as $95,000 per year.
To be successful in your ITIL 2011 Foundation course you must cover all the basics of ITIL. ITIL certification addresses all of the ITIL service lifecycle’s five practice areas, including how the various lifecycle stages link to one another. Upon successful completion of all ITIL modules and have attained more than the minimum credits, you will be awarded an ITIL Expert Level Certificate
Once you have completed your ITIL 2011 Foundation course training, your certificate and corresponding PIN registration will be sent to you within a few days. You can get details on your ITIL certification from your training institute. ITIL foundation training certificate will be sent to the student within two business days electronically. The electronic certification is valid and can be sent to employers who may be interested in your qualifications. Special arrangements can be made to obtain the original hard copy certificate by contacting your training institution for facilitation
The ITIL 2011 Foundation course requires that students sit for a 60-minute exam to answer 40 multiple choice questions. The recommended study time for ITIL training and certification is at least 20 hours. There are five ITIL Certification Levels. Each level of exam passed earns the student points which will count in the final exam. If you are studying in a language that is not your native language, you are allowed to use 75 minutes.
The Information Technology Infrastructure Library (ITIL) Framework is a training designed to keep a standard of delivery and planning of support in the IT industry. ITIL 2011 Foundation course seeks to improve efficiency and achieve success in different service levels. ITIL training can be traced back to the age of data centers that came to the fore in the late 1980s. ITIL training is aimed at equipping IT professionals with the best practices and solutions to service management.
ITIL training and certification course, designed by KPMG, covers the basics of service management, and the processes and functions within the ITIL framework. The training includes topics such as ITIL services lifecycle; and the best practices used for increasing the quality of IT services and productivity, and reducing costs.
There are five levels of ITIL certification: 1. Foundational Level – This is the entry level certification that provides knowledge about the key elements, concepts and terminologies used in ITIL service lifecycle. 2. Practitioner Level – This certification enables candidates to adopt and adapt ITIL in their organisations. 3. Intermediate Level – The intermediate level provides more inputs and details than the Foundational and Practitioner levels and stands as an industry level qualification. 4. Expert Level – This level is targeted at individuals interested in validating their skills in ITIL scheme as a whole. 5. Master Level – This certification level makes you proficient in justifying your selection of the principles, methods and techniques from ITIL in order to achieve the desired results in any of your practical assignments.
A certified ITIL Expert becomes eligible for many roles responsible for various organisational functions such as service desk, IT operations management, technical management, security administration, database administration and service delivery, among others.
There are five different lifestyle stages of ITIL: 1. Service Strategy - This stage forms the basis of a company’s ITSM framework and determines the services that the organisation will offer and the capabilities that need to be developed. 2. Service Design - During this stage, the organisations plan and design their IT strategies, making improvements in the existing ones. 3. Service Transition - The organisations design, test and implement their new designs during this stage. Ensuring that the issues are rectified as soon as they arise, organisations can avoid any kind of disruption in their services. 4. Service Operation - Services are put into a live environment after they are tested and validated. 5. Continual Service Improvement - Any service requires continuous improvement. This stage advices organisations to identify and execute improvements in services wherever required during any of the four previous stages.
ITIL Foundation is the entry level certification for those who require a basic understanding of the ITIL framework and how IT Service Management (ITSM) can be implemented within an organisation.
The top most benefits of using ITIL include: 1. ITIL is industry recognised and used worldwide 2. Helps in improving customer satisfaction and relationships 3. Enhances reliability 4. Improves quality of service 5. Holds competitive advantage 6. Helps you keep a check on costs 7. Provides business agility
IT Service Management (ITSM) includes all the activities required for designing, delivering, supporting and managing the lifecycle of IT services. It covers all managerial aspects of IT businesses. The major goal of ITSM is customer satisfaction.
ITIL v3 is the third version of the original ITIL which came out in 2007. It is a set of globally recognised best practices used for managing Information Technology (IT). It helps transform organisations and make them more competent and efficient.
Information Technology Service Management (ITSM) simply means managing Information systems and delivering value to the customers which every organisation primarily does, whereas Information Technology Infrastructure Library (ITIL) is a widely recognised framework developed for ITSM. ITIL is a collection of best practices which is adopted by and benefiting many organisations.
Every IT technology needs to be either updated or replaced over time to meet business requirements. Similarly, the ITIL lifecycle is also dynamic and ever changing. Change management refers to the strategic, tactical and operational changes that need to be implemented in order to support an organisation’s service goals. ITIL change management is a process designed to identify and minimise risks that may arise while making IT changes. ITIL change management ensures rapid changes without any disruption to services.
ITIL helps organisations to become more productive and efficient by standardizing the selection, planning, delivery and IT support services for a business or an organisation. ITIL aims to: 1. Reduce costs 2. Increase quality 3. Decrease risks 4. Improve productivity 5. Strengthen decision making
The cost of the ITIL Certification Examination depends on the location from where you appear and can be understood by contacting at firstname.lastname@example.org or call at - +91 8095073333(24x7). If you are sitting the exams from an accredited training organization then the cost is included in the course fee.