IT Service Management with System Center Service Manager Training & Certification Courses
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Overview

This IT Service Management System course from Koenig Solutions is intended to teach IT professionals the skills required to employ SCSM 2012 SP1. Students will be able to learn the key functionalities and features of System Center Service Manager 2012 SP1, which covers the software and hardware requirements, installation of Service Manager and security considerations.

Audience: This training is planned for datacenter and cloud administrators who are new or experienced to System Center 2012 SP1 Service Manager and are accountable for configuring, deploying, and working in cloud or datacenter.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office4 Days $ 1,630 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 4 Days $ 2,410 On Request
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla 4 Days $ 1,630 1-4 Oct 2018 (1 Seat Left), 5-8 Nov 2018 (1 Seat Left)
Fly-Me-a-Trainer Client's Location4 Days On Request As per mutual convenience
Need more clarity on schedule and prices? Email info@koenig-solutions.com  or   Enquire now!

Course Content / Exam(s)

Schedule for IT Service Management with System Center Service Manager

Course # Course Name Regular Track (days) Fast Track (days)
10965B IT Service Management with System Center Service Manager54

Course Prerequisites

  • Basic knowledge of System Center Service Manager, and Change Management.
  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • Working knowledge of SharePoint Server 2010

Need more info ? Email info@koenig-solutions.com  or   Chat with the Experts Now

IT Service Management with System Center Service Manager Benefits

Upon Completion of this Course, you will accomplish following:-

  • Configure Service Requests.
  • Configure compliance with the Process Pack for IT GRC
  • Customize the Self-Service Portal.
  • Configure Reporting and Analysis.
  • Configure Activity, Change and Release Management.
  • Configure Service Level Management.
  • Configure Incident and Problem Management.
  • Explain the key features of System Center 2012 SP1.
  • Explain System Center 2012 SP1 Service Manager.
  • Illustrate the key methodologies adopted using MOF and ITIL.

Give an edge to your career with Microsoft certification training courses. Students can join the classes for 10965: IT Service Management with System Center Service Manager Certification at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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Need more info ? Email info@koenig-solutions.com  or   Enquire now!

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