The IT Service Management with System Center Service Manager course offers comprehensive training on how to implement and manage IT services using Microsoft's System Center 2016 Service Manager. This course is designed to equip learners with the skills necessary to understand business drivers behind IT service management, adopt ITIL/MOF best practices, and align their IT service management requirements with Service Manager capabilities. Through a series of modules, participants will learn about Service Manager architecture, installation, core features, and how to configure the system to meet organizational needs, including populating the CMDB, managing incidents and problems, changes, releases, and automating business processes with Orchestrator. Learners will also gain knowledge on configuring service level management, using reports, troubleshooting, disaster recovery, and customizing forms using the Service Manager Authoring Tool. By completing this course, individuals pursuing it service management training courses will be well-equipped to improve IT service delivery and support within their organizations.
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4-Hour Sessions
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♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
Certainly! Here are the minimum required prerequisites for successfully undertaking training in the IT Service Management with System Center Service Manager course:
These prerequisites are designed to ensure that students have a suitable foundation to build upon during the course. The course material will cover more advanced topics, so having this foundational knowledge will allow students to get the most out of the training.
This IT Service Management course offers in-depth training on System Center Service Manager for IT professionals seeking efficient management solutions.
In this course, students will gain comprehensive knowledge of IT Service Management using Microsoft System Center Service Manager. They will learn best practices and how to optimize IT services for businesses.