IT Service Management with System Center Service Manager Training & Certification Courses
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Overview

This IT Service Management System course from Koenig Solutions is intended to teach IT professionals the skills required to employ SCSM 2012 SP1. Students will be able to learn the key functionalities and features of System Center Service Manager 2012 SP1, which covers the software and hardware requirements, installation of Service Manager and security considerations.

Audience: This training is planned for datacenter and cloud administrators who are new or experienced to System Center 2012 SP1 Service Manager and are accountable for configuring, deploying, and working in cloud or datacenter.

Course Content / Exam(s)

Schedule for IT Service Management with System Center Service Manager

Course Name Regular Track (days) Fast Track (days)
IT Service Management with System Center Service Manager45

Course Prerequisites

  • Basic knowledge of System Center Service Manager, and Change Management.
  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • Working knowledge of SharePoint Server 2010

IT Service Management with System Center Service Manager Benefits

Upon Completion of this Course, you will accomplish following:-

  • Configure Service Requests.
  • Configure compliance with the Process Pack for IT GRC
  • Customize the Self-Service Portal.
  • Configure Reporting and Analysis.
  • Configure Activity, Change and Release Management.
  • Configure Service Level Management.
  • Configure Incident and Problem Management.
  • Explain the key features of System Center 2012 SP1.
  • Explain System Center 2012 SP1 Service Manager.
  • Illustrate the key methodologies adopted using MOF and ITIL.

Give an edge to your career with Microsoft certification training courses. Students can join the classes for 10965: IT Service Management with System Center Service Manager Certification at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Schedule & Prices

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office5 Days $ 1,450 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 5 Days $ 2,190
India (Delhi, Shimla, Goa, Bangalore, Dehradun) 4 Days $ 880
5 Days $ 1,080 27-1 Dec 2017
Fly-Me-a-Trainer Client's Location5 Days On Request As per mutual convenience

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