Cisco IPT Overview

The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.
The related base course for this Koenig Carfted course is "Implementing Cisco Collaboration Devices (CICD) and Deploying Cisco Contact CenterExpress (UCCXD) v 6.0" where you could get fundamental skills to complete this advanced course more efficiently.
You will learn:
Deploying Cisco Unified CM Cluster and troubleshoot related issues
Exploring Phone Registration and Cisco Unified IP Phones
Call signalling and gateway protocols
Bandwidth Management and region Configuration
Route Plan Configuration
Digit Manipulation troubleshooting on Gateway
CUBE configuration and troubleshooting 
Understanding security concepts in Cisco Unified CM
Understanding Media Resources
User administration in CUCM
Features and Services
Cisco Unity Connection integration with the Cisco Unified CM using SIP and SCCP
Cisco Unified IM&P integration with the Cisco Unified CM
Script management in UCCX
Contact Center reporting using CUIC
Utilizing multiple troubleshooting tools i.e CLI, OS Admin page, RTMT, DNA and Bulk Administration
CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)


IPT and UCCX (48 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1950

05 - 10 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)

02 - 07 Aug
09:00 AM - 05:00 PM CST
(8 Hours/Day)

GTR=Guaranteed to Run
1-on-1 Training (GTR) 2200
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)