Cisco IPT Overview

Objectives:
 
The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.
 
The related base course for this Koenig Carfted course is "Implementing Cisco Collaboration Devices (CICD) and Deploying Cisco Contact CenterExpress (UCCXD) v 6.0" where you could get fundamental skills to complete this advanced course more efficiently.
 
You will learn:
 
Deploying Cisco Unified CM Cluster and troubleshoot related issues
Exploring Phone Registration and Cisco Unified IP Phones
Call signalling and gateway protocols
Bandwidth Management and region Configuration
Route Plan Configuration
Digit Manipulation troubleshooting on Gateway
CUBE configuration and troubleshooting 
Understanding security concepts in Cisco Unified CM
Understanding Media Resources
User administration in CUCM
Features and Services
Cisco Unity Connection integration with the Cisco Unified CM using SIP and SCCP
Cisco Unified IM&P integration with the Cisco Unified CM
Script management in UCCX
Contact Center reporting using CUIC
Utilizing multiple troubleshooting tools i.e CLI, OS Admin page, RTMT, DNA and Bulk Administration
 
Prerequisite:
 
CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)

 

IPT and UCCX (48 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1950
04 - 09 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 06 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 2250
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

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12 PM

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Course Modules

Module 1:
  • Deployment Methods and related troubleshooting
  • Single site, Multisite and Centralized
  • Call Routing
  • Call routing troubleshooting
  • Call routing troubleshooting
  • Bandwidth Management and Region configuration for real time scenarios
  • Gateway Protocol Knowledge (H323, SIP, MGCP and ISDN) and Debugs
Module 2:
  • Call Routing and Digit Manipulation configuration and troubleshooting on Gateway
  • SIP Gateway / CUBE configuration
  • SIP Troubleshooting
  • General Voice gateway Debugging for call failures and mal functioning
Module 3:
  • IP Telephony Security & Server Security (Self Signed & CA-Signed)
  • Media Resources on CUCM and Gateway (Software and Hardware)
  • User Permissions and Access control group
  • Features and Applications troubleshooting
  • Device Mobility
  • Extension Mobility
  • Unity Connection Integration with Cisco Unified CM using SIP and SCCP
  • Voice mail, Unified Messaging & Storage troubleshooting in Unity connection
  • Call Handler, call routing rules configuration & Troubleshooting
Module 4:
  • Cisco Unified Communications Manager IM&P Integration
  • UC profile configuration & Jabber Troubleshooting
  • IM and Presence High Availability overview
  • Overview of Integration Methods
  • CTI & JTAPI Integration
  • AXL Integration
  • Integrating Cisco Unified CCX with CUCM
  • Script Changes in UCCX
  • Teams, Supervisor & Skill troubleshooting in UCCX
Module 5:
  • UCCX General & CUIC Reporting
  • UCCX Agent Login and call routing Troubleshooting
  • Below Topics on UC servers (Combined on CUCM, UNITY etc)
  • Database and OS level troubleshooting
  • Serviceability, Unified Reporting, DRS procedures & OS admin Pages
  • Sever Utilization & Alert Configuration Introduction: CPU and Memory utilization. Alert Management for UC servers
  • Built-in tools awareness like DNA, RTMT, COBRAS & Bulk Administration etc
  • Server Trace configuration and Collection
Module 6:
  • Video (Optional Topics)
  • Introduction to Basic Video End Points and registration
  • VCS / Expressway call control, Zones, Clustering & Troubleshooting
  • Integration with CUCM or other SIP parties
  • CMS Overview and configuration
  • Basics of Collaboration Meeting rooms
  • TMS overview and Management
Module 7: Labs
  • Implement Endpoint Addressing and Call Routing
  • Exploring Regions and Locations
  • Implement PSTN and Calling Using MGCP Gateways
  • Configure and Troubleshoot ISDN PRI
  • Analyze and Troubleshoot SIP, H323, and Media Protocols
  • Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  • Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  • Exploring Media Resources in Unified CM and Cisco IOS Gateways
  • User Management
  • Integrating Cisco Unity Connection with Unified CM
  • Exploring Call Handlers and Call Routing in Cisco Unity Connection
  • Deploying an On-Prem Cisco Jabber Client for Windows
  • Integrating Cisco Unified CCX with Unified CM
  • Cisco Unified CCX Scripting and ACD Operations
  • Using Cisco Unified CCX Reports
  • Exploring Troubleshooting Tools for Unified Communication
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Course Prerequisites

CCNA Routing & Switching and Collaboration Fundamental (CLFNDU)