H1: Master the Integration of Cisco Enterprise Chat and Email with UCCE Course

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Integrating Cisco Enterprise Chat and email with UCCE Course Overview

Integrating Cisco Enterprise Chat and Email with UCCE is a certification that ensures the proficiency of IT professionals in streamlining customer interaction with business operations. It focuses on understanding how to assign, categorise and process customer service requests through Cisco's Unified Contact Center Enterprise software. This skill is crucial in industries looking to enhance its customer service capabilities by integrating mediums like email, chat, and voice calls. The certification equips professionals with in-depth knowledge of how to manage large amounts of customer data, delivering efficient, personalised customer engagement, which ultimately improves business outcomes.


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Get 1-on-1 session with our expert trainers at a date & time of your convenience.

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Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

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Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1 – Deploying Cisco Enterprise Chat and Email
  • ECE Overview
  • Preparing CCE for ECE Integration
  • ECE Installation
  • ECE Integration with CCE
  • ECE Integration with Email Server
  • Enabling SSL Functionality for ECE
  • Integrating Finesse with ECE
  • Partition Administration Deep-Dive
  • Adding & Importing UCCE Objects into ECE
  • ECE Queues and Workflows
  • Configuring Inbound Email
  • Configuring Outbound Email
  • Configuring ECE Chat
  • Reporting for ECE
  • Agent Single Sign-On (SSO) for ECE
  • Troubleshooting
  • ECE 12.x New Features Overview
  • Solutions + Features Overview
Live Online Training (Duration : 32 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
02 - 05 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 09 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
• Basic knowledge of networking and IP telephony.
• Understanding of contact center operations.
• Familiarity with Cisco Unified Communications Manager, Cisco Unified Interactive Voice Response (IVR) or Cisco Unified Customer Voice Portal (CVP).
• Experience with Cisco UCCE software and Windows Server operating system.
• Strong foundation on email and chat communication channels.

Integrating Cisco Enterprise Chat and email with UCCE Certification Training Overview

The Integrating Cisco Enterprise Chat and Email with UCCE certification training program develops the expertise needed to integrate enterprise chat and email into a unified contact center environment. This course covers a wide range of topics including system installation, operational functionality, administrative tasks, scripting, system configuration, and troubleshooting. Learners also gain insights into customer interaction management, outbound campaign management, and agent productivity even in remote environments. The course aims to refine the learners' skills for enhanced customer experience and efficient business communication.

Why Should You Learn Integrating Cisco Enterprise Chat and email with UCCE?

Learning Integrating Cisco Enterprise Chat and Email with UCCE course can enhance technical skills, enabling efficient management of customer interactions across multiple channels. This knowledge enhances job prospects in the IT field, ultimately leading to career advancement. Additionally, it equips learners with the ability to respond swiftly to technological advancements.

Target Audience for Integrating Cisco Enterprise Chat and email with UCCE Certification Training

- Cisco network engineers and IT professionals
- UCCE administrators who plan to integrate Cisco chat and email
- Professionals looking to upskill in UCCE functionalities
- Experienced technology staff who work directly with Cisco UCCE software
- IT solution architects and system integrators.

Why Choose Koenig for Integrating Cisco Enterprise Chat and email with UCCE Certification Training?

- Access to Cisco certified instructors ensures quality training
- Opportunity to boost your career in Cisco Enterprise Chat and Email Integration
- Customized training programs that suit individual needs and expertise levels
- Option for destination training, providing exotic locations as a bonus to learning
- Affordable pricing ensures learning doesn't burn a hole in your pocket
- Renowned as a top training institute across various online platforms
- Flexible dates allow for training without disturbing your personal or professional life
- Instructor-led online training for easy understanding of complex concepts
- Wide range of courses to choose from, depending on your interest
- Accredited training ensures the skills learned are recognized globally.

Integrating Cisco Enterprise Chat and email with UCCE Skills Measured

After completing the Integrating Cisco Enterprise Chat and Email with UCCE certification training, an individual can gain skills in designing, deploying and maintaining Cisco UCCE email and chat solutions. The training also lets individuals gain a deep understanding of how to integrate various Cisco platforms, such as Cisco Unified CCE with Cisco Unified Communications Manager and Cisco Unified Intelligence Center. Other skills include comprehensive know-how of email and chat script creation, workflow configuration, Cisco SocialMiner and task routing API.

Top Companies Hiring Integrating Cisco Enterprise Chat and email with UCCE Certified Professionals

Leading companies like Cisco Systems, Presidio, Verizon, Go2Group, and Unity Technologies are keen on hiring professionals certified in Integrating Cisco Enterprise Chat and Email with UCCE. These companies value their expertise for handling unified communication systems and managing customer interaction effectively across multiple channels like chat and email.

Learning Objectives - What you will Learn in this Integrating Cisco Enterprise Chat and email with UCCE Course?

The learning objectives of Integrating Cisco Enterprise Chat and Email with UCCE course aim to provide comprehensive knowledge in installing, configuring, and managing the integration of Cisco's unified communications platform with enterprise chat and email services. This course seeks to teach the skills needed to handle customer engagement channels, set up routing and scripting for various channels, and ensure optimal service levels. It targets IT professionals who need to understand and solve issues related to integration. At the end of the course, learners should have a deep understanding of how to effectively manage and troubleshoot Cisco's Enterprise Chat and Email in combination with UCCE.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

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Travel and Visa

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