Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0


Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 Certification Training Course Overview

Enroll for 5-day Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 course from Koenig Solutions accredited by Cisco. This course is focused on technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE.

Target Audience:

Individuals involved in the implementation, configuration and support of Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted.

Learning Objectives:

After completing this course, you will be able to:

  • Describe at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
  • Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
  • Understand user management
  • Create and manage an entire knowledge base
  • Understand administration
  • Describe the use of the Agent Console
  • Describe Cisco Unified CCE Integration and Configuration
  • Manage Cisco Unified Web Interaction Manager
  • Describe management tools for monitoring and reporting
  • Understand tactics for troubleshooting

 


Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 (40 Hours) Download Course Contents

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Course Prerequisites

  • Working knowledge of Windows 2003 Server and Windows XP
  • Basic knowledge of Microsoft SQL Server 2000
  • Basic knowledge of WebLogic and WebLogic domains
  • Basic knowledge of Microsoft Internet Information Services (IIS)