HDI® Desktop Support Manager Training & Certification Courses
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HDI Desktop Support Manager Course emphasis on key support center processes and concepts to improve overall support operations. It not only involves supporting desktops but also includes support for laptops, notebooks, printers etc. Designed for both new and experienced desktop support managers, this course helps you learn to satisfy operational demands and build a support function that aligns with the organization, add value to the business, and deliver on its commitments. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities.

Audience: The Course is designed for:

  • Experienced technical support professionals who manage daily functions of desktop support and master customer service strategies.
  • Individuals who are preparing for the HDI Desktop Support Manager certification exam

This course prepares you for Exam . Download course contents.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office3 Days $ 1,450 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 3 Days $ 2,240
4-6 Aug 2019
Weekend - 10 Aug -11 Aug
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 3 Days $ 1,470
22 Jul -24 Jul 2019,
29 Jul -31 Jul 2019,
13 Aug -15 Aug 2019,
3 Sep -5 Sep 2019,
11 Sep -13 Sep 2019,
12 Sep -14 Sep 2019
Fly-Me-a-Trainer Client's Location3 Days On Request As per mutual convenience

HDI® Desktop Support Manager Benefits

  • Features of an effective desktop support manager
  • How to create and deliver on service level agreements and operating level agreements
  • How to align desktop support services with business strategy, objectives, and processes
  • The importance of the relationships among IT service management processes
  • Tactics for screening, hiring, training, and leading high-performance teams
  • How to create an internal marketing culture to promote your desktop support services
  • The metrics and key performance indicators essential to desktop support performance reporting
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Student Feedback

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training?

Student Name Country Month Feedback
Jeffrey Gordon United Arab Emirates Apr-2019 A1 Trainer, provided an excellent class and thorughly covered materials in the manual. He also provided additional aspects from related materials that cover ITIL and PMP related information that tied in the subject nicely. Job Well Done.
Abdullah Nasser Al Turaiky Saudi Arabia Apr-2019 A3 its nice place and i recommend it to my HR to take a training in future on it .
Avelino Bravo De Sousa Angola Jan-2019 I believe is one of the best IT training Center around the world.
Bangalore (Bengaluru)
Shimla (Himalayas)
USA Singapore
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