Extending Functionality in Microsoft Dynamics 365

Extending Functionality in Microsoft Dynamics 365 Certification Training Course Overview

The Extending Functionality in Microsoft Dynamics 365 training and certification course provides the necessary skills to tailor applications via extended methods or programming. The course basically focusses on the main approaches used in extending CRM beyond the existing features.

Audience: The course is specially designed for customer service and support teams who want to improve the levels of service delivery and increase client retention.

What you will learn:

  • Have a better understanding of options available for extending CRM.
  • Get an overview of App Designer.Learn customizing Navigation and Command Bar.
  • Form Event Scripting.Components vs. coding.Social Engagement and Record Creation.
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Extending Functionality in Microsoft Dynamics 365 (24 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1300
01 - 03 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 08 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1500
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
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Course Modules

Module 1 Introduction to Extending Functionality in Dynamics 365 CRM
  • Introduction
  • xRM Application Framework
  • Extensibility Platform and Features
  • Security Model
  • Business Logic
  • Business Entity Components
  • Data Access Components and Platform
  • Helpful Skills
  • Resources
  • Summary
Module 2 Working with Services
  • Discovery Service
  • Organization service
  • Organization Service Methods
  • Summary
Module 3 Querying CRM data
  • Introduction
  • Querying in Microsoft Dynamics CRM
  • Query Expression
  • QueryByAttribute
  • LINQ Queries
  • FetchXML
  • Summary
Module 4 Plugins and Custom Workflow Activities
  • Introduction
  • Event Framework
  • Plug-in Isolation, Trusts, and Statistics
  • Developing Plug-ins
  • Entity Classes and Plug-ins
  • Register and Deploy Plug-ins
  • Custom Workflow Activities
  • Summary
Module 5 Integrating Flow with Business Process Flow
  • Overview of Power apps
  • Common Data Service Overview
  • Microsoft Flow
  • Connection Triggers
  • Initiating Actions
  • Interacting with Business Processes
  • Summary
Module 6 Event Scripting
  • Introduction
  • Using JScript Libraries
  • Form and Field Events
  • Xrm.Page API
  • Form Event Handler
  • Setting Event Dependencies
  • Summary
Module 7 Web Resources
  • Introduction
  • Overview of Web Resources
  • Web Resource Management
  • Referencing Web Resources
  • REST Endpoint, OData
Module 8 Extending Navigation and Command Bar
  • Introduction
  • Customizing the Site Map
  • App Designer
  • Customizing the Ribbon
  • Ribbon Workbench
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Course Prerequisites
  • Basic Computer Knowledge.

Upon Completion of this Course, you will accomplish following:

  • Overview of App Designer.
  • Components vs Coding.
  • Introduction using Flow and Dynamics 365 Business Processes.
  • Machine Learning.
  • Social Engagement and Record Creation.
  • Extending Functionality With Code

Give an edge to your career with Microsoft certification training courses. Students can join the classes for Extending Functionality in Microsoft Dynamics 365 for Sales and Customer Service at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.