Storage Service Management Design

  • Overview

    This course focuses on storage as a service, combining ITIL processes with EMC best practices to enable tight integration with the business and streamlined day-to-day operations to provide real benefits, reduced costs and risk when deploying solutions, and increased quality of services and customer satisfaction. Data Storage Certfications provide a roadmap to standardize the provisioning and delivery of storage services through a quality management approach that maximizes investment for classic, virtualized, and cloud environments. Lectures and workshop style case studies provide participants with opportunity to apply the learning to real world situations and gain insight into the development of processes, policies, and measurements to manage and support storage service delivery.

    Course Objectives


    • Describe the benefits of process-based storage service management to an IT organization, its Customers, and the overall business
    • List storage service management best practices for the major ITIL processes, including the policies, activities, and measurements
    • Describe three perspectives of process responsibility that support Storage Service Management, and how they interact to deliver high quality storage service levels
    • Apply best practices when managing storage as a service, demonstrating a clear understanding of policies, activities, measurements, and how information flows across the three perspectives of process responsibility
    • Apply training and supporting collateral to contribute to the introduction or improvement of storage service levels within an IT organization



    To understand the content and successfully complete this course, the student must have:

    • An EMC Information Storage Associate (EMCISA) Certification
    • Knowledge of ITIL V3 best practices lifecycle phases that is equivalent to the ITIL V3 Foundations certification curriculum
    Give an edge to your career with EMC certification training courses. Students can join the classes for Storage Service Management Design at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.
  • Students Reviews
    David Hyland Koenig IT Training Student

    I spent 4-and-a-half months in the Koenig Dehradun centre, a quiet town at the bottom of the Himalayas, and after all that time I can honestly say that it has been a privilege to be in such a centre...

    Read MoreDavid HylandUnited Kingdom
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  • Schedule & Course Fees

    Please write to us at for the course price & certification cost, schedule & location.

    For any Query or Custom Plan +1 877 226 2244
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