Cisco Collaboration Job



Company Name: GlobalXperts Technology

Address: Plot. 45, 2nd Floor, Sector-18, Udyog Vihar - IV, Gurgaon, India

Contact Person: Sonali Kalra

Email: sonali.k@globalxperts.in

Phone: 9810778356

SUMMARY: Tier 1/Tier 2 Managed Services Support Engineer with Cisco Voice and Collaboration core infrastructure expertise will provide proactive and reactive MACD and Change support for clients. Engineer will be responsible for maintaining the client's Cisco Unified Communications solution including voice and video endpoints for multiple sites. QUALIFICATIONS: • Bachelor’s degree (or equivalent work experience) and minimum CCNA Collaboration knowledge supporting IP based network equipment and/or software applications. • CCNA/CCNP/CCIE Collaboration Certification is a plus. • Experience with Cisco Unified Communications applications, including CallManager, CallManager Express, Unity Connection, Unity Express, Cisco Prime, IM&P, VCS, Expressway, TPS, TCS, Conductor and Contact Center Express • Experience with IP Telephony protocols, including SIP, H323, and MGCP • Strong knowledge of routing and Switching Basic concepts like • Proficient in Microsoft Office products • Excellent communication skills • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. • Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form. Must have good/excellent English communication. Must have completed at least CCNA Collaboration Training.


DUTIES AND RESPONSIBILITIES: • Perform Cisco UC user management for enterprise • User Move, Add and Changes for Cisco UC Infrastructure • Working on basic troubleshooting of CUCM, UCCX, CUC, CUBE and Jabber • 24x7 Shift Operations