Company Name: KLPN Digitech Pvt Ltd.
Address: Door No 101, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
Contact Person: Neha Jain
Experience â€“ 0 to 1 years ( freshers should be trained in Azure for minimum 3 months; or working experience in AZURE Administration for min 6 months)
Hiring location : Hyderabad
Interview location : Bangalore (starting coming Monday)
Mode of hiring: Intern at KLPN Digitech (vendor payroll)
Joining time : immediate to 7 days. (need the onboarding completed by 18th & 20th June
Interview Process : Daily face to face interviews to be scheduled from 17th June onwards in Bangalore location
Right to hire clause applicable after 3/6 months from the date of candidate joining for all the positions.
Brief project description: Cloud Engineers for Cloud Managed Services
Shift Timing: Rotational shifts â€“ 24/7
Educational Qualification: B.E / B.Tech
Primary Skill: Azure Administration
â€¢ Formal training in Azure Cloud Administration
â€¢ Technical Aptitude to troubleshoot the L1 Issues and fulfill Service Requests
â€¢ Excellent written, verbal, listening, analytical skills
â€¢ Easily grasp and communicate complex ideas
â€¢ Excellent Customer communication skills.
â€¢ Excellent problem-solving skills
â€¢ Knowledge of MS Office, Outlook and SNOW / Remedy ticketing system
â€¢ Knowledge of computer hardware and software
â€¢ Knowledge of network and internet
â€¢ Knowledge of Server Operating Systems and Azure Cloud Platforms
Key Job Description/Responsibilities:
â€¢ Provide L1 Infrastructure (Azure, DB and Middleware) support Cloud Managed Services projects.
â€¢ Responsible for the Critical service management of all services on the Cloud platform
â€¢ Troubleshoot, resolve technical issues and incidents
â€¢ Follow the standard operating procedures to fulfill the customer service requests
â€¢ Monitor the alerts generated by System monitoring tools and respond as per the SLAâ€™s
â€¢ Handle the Incidents / Requests from Cloud customers through SNOW ticketing tool
â€¢ On time incident documentation and ticketing tool updating about resolutions
â€¢ Work on Identified continuous improvement plans that enhance service levels of the organization on an ongoing basis
â€¢ On time escalation & effective follow-up with escalations team on highly complicated incidents
â€¢ Extensive creation & usage of Knowledge articles on service-related issues and topics
â€¢ Asist in recurring MIS report generation on various service KPIs.