Microsoft Azure Job

Company Name: KLPN Digitech Pvt Ltd.

Address: Door No 101, Agara Village, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

Contact Person: Neha Jain


Phone: 7411153783

Experience – 0 to 1 years ( freshers should be trained in Azure for minimum 3 months; or working experience in AZURE Administration for min 6 months) Hiring location : Hyderabad Interview location : Bangalore (starting coming Monday) Mode of hiring: Intern at KLPN Digitech (vendor payroll) Joining time : immediate to 7 days. (need the onboarding completed by 18th & 20th June Interview Process : Daily face to face interviews to be scheduled from 17th June onwards in Bangalore location Right to hire clause applicable after 3/6 months from the date of candidate joining for all the positions. Brief project description: Cloud Engineers for Cloud Managed Services Shift Timing: Rotational shifts – 24/7 Educational Qualification: B.E / B.Tech Primary Skill: Azure Administration Required Skills: • Formal training in Azure Cloud Administration • Technical Aptitude to troubleshoot the L1 Issues and fulfill Service Requests • Excellent written, verbal, listening, analytical skills • Easily grasp and communicate complex ideas • Excellent Customer communication skills. • Excellent problem-solving skills • Knowledge of MS Office, Outlook and SNOW / Remedy ticketing system • Knowledge of computer hardware and software • Knowledge of network and internet • Knowledge of Server Operating Systems and Azure Cloud Platforms

Key Job Description/Responsibilities: • Provide L1 Infrastructure (Azure, DB and Middleware) support Cloud Managed Services projects. • Responsible for the Critical service management of all services on the Cloud platform • Troubleshoot, resolve technical issues and incidents • Follow the standard operating procedures to fulfill the customer service requests • Monitor the alerts generated by System monitoring tools and respond as per the SLA’s • Handle the Incidents / Requests from Cloud customers through SNOW ticketing tool • On time incident documentation and ticketing tool updating about resolutions • Work on Identified continuous improvement plans that enhance service levels of the organization on an ongoing basis • On time escalation & effective follow-up with escalations team on highly complicated incidents • Extensive creation & usage of Knowledge articles on service-related issues and topics • Asist in recurring MIS report generation on various service KPIs.