Company Name: Unlimited Innovations India Pvt. Ltd.
Address: MCM Towers, 5th Floor, Super B3, Thiru Vi Ka industrial Estate, Guindy, Chennai 600032, India
Contact Person: Senthil Mani
Looking for Desktop Support Engineer/ IT Support Engineer
Location : Chennai, India
Compensation : As per industry standards
? 1-2 years working in a technical support environment
? Windows Servers, Active Directory, Microsoft Exchange, Microsoft Office
? Office 365 and Virtualization experience advantageous
? Excellent communication and interpersonal skills
? Installation and troubleshooting of Microsoft Windows operating systems, Open source operating system Ubuntu and Linux
? Ensuring adherence to critical SLA's at all times
? Supporting Windows Servers, Desktops, Outlook, Networks, Office 365
? Configuration and administration of Microsoft Server, Exchange, Active Directory environments
? Troubleshooting of network related issues, of routers, switches, wireless devices, IP, WAN & LAN related issues.
? Support Security Standards (anti-virus, anti-spam, firewall, patching)
? Installation, configuration & maintenance of Wi-Fi Access Points, servers, Networking components and IT related hardware.
? Manage multiple vendor relationships
? Troubleshooting of internet issues at user end, co-coordinating & taking follow-ups with ISP vendor during downtime of Lease line to ensure fastest recovery of internet service.
? Knowledge and experience with internet routing protocols and concepts: TCP/IP, BGP, OSPF, MPLS
? Knowledge of network security practices and anti-virus programs
? Knowledge/Experience in NAS and Windows Backup
? Knowledge in Installation of CCTV cameras, DVR configurations and cameras related issues.
â€¢ Customer service orientation
â€¢ Problem analysis, problem-solving
â€¢ Adaptability, team interaction
â€¢ Planning and organising