Company Name: ACT Fibernet

Address: TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028

Contact Person: Prithviraj P


Phone: 7358378400

Purpose of the Role________________________________________ Responsible for 100% customer Service and maintenance of network element on field in the designated area Key Result Areas________________________________________This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization Recruitment Specifications________________________________________Education 1. Graduate/Diploma holder in any discipline 2. Hardware & Networking, MCSE and CCNA preferred Work Experience 1. 0– 3 years of work experience Interview Rounds Screening round >> Psychometric Test >> Functional round >> HOD Round (for Experienced candidates only)

Role Description________________________________________1. Assume overall responsibility for ensuring 99.99% Customer Uptime 2. Ensure that BONU’s and BONT’s (Switches) in the network are maintained as per norms 3. Ensure support for timely connectivity for all the cross functional teams 4. Maintain the network database and submit the required report to the reporting manager on regular intervals 5. Attend customer complaints on field and give quality resolution within the TAT 6. Provide timely resolution of technical complaints through analysis/ trouble shooting 7. Monitor NMS through SMS/ mails and take appropriate action based on the events 8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required 9. Avoid Churn of customers through better service within the SLA or Commitment 10. Responsible for process adherence 11. Provide structured feedback to management to provide permanent solutions to improve service level