El Capitan 101 OS X Support Essentials 10.11 Training & Certification Courses
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Overview

This Apple authorized course has been designed to train the participants on OS X Support Essentials 10.11 that explains the troubleshooting concepts of OS X El Capitan and illustrates various best practices for supporting users of OS X El Capitan. The course delivery includes trainings sessions and hands-on implementation of the concepts to understand the modules with expertise.

Course Prerequisites

OS X knowledge and basic computer navigation skills


El Capitan 101 OS X Support Essentials 10.11 Benefits

This OS X course is ideal for help desk professionals, technical support personnel, technical coordinators, service technicians, and power users who are responsible for supporting Mac users in enterprise environments.

On course completion, participants will be able to learn:
 
  • Install and Configure
  • Work with user accounts
  • Explore file systems
  • Deal with the data management
  • Explore applications and processes
  • Understand the network configuration
  • Learn about the network services
  • Learn system management

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