Dynamics 365 for Customer Service Functional Consultant Associate Training & Certification Courses
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Overview

The Dynamics 365 for Customer Service Functional Consultant Associate training and certification course is a combo of two courses and will give a will give you a detailed overview of Planning, Analysis, Design, Entities, Security, Deployment & Testing, managing case, knowledge base, SLA and visualizations.

Who should do Dynamics 365 for Customer Service Functional Consultant Associate training?

  • Functional Consultants
  • Customer Service Representatives
  • Customer Service Managers
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Dynamics 365 for Customer Service Functional Consultant Associate consist of following courses

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office2 Days $ 1,200 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 2 Days $ 1,740 On Request
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 2 Days $ 1,260 On Request
Fly-Me-a-Trainer Client's Location2 Days On Request As per mutual convenience

Dynamics 365 for Customer Service Functional Consultant Associate Benefits

On completion of this training, you will know:

  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Configure Service Management settings
  • Create and configure customer service visualizations
  • Create and manage case
  • Create and manage the knowledge base
  • Create and manage entitlements and SLA
  • Configure Voice of the Customer
Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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