Dynamics 365 for Customer Service Functional Consultant Associate

Overview


The Dynamics 365 for Customer Service Functional Consultant Associate training and certification course is a combo of two courses and will give a will give you a detailed overview of Planning, Analysis, Design, Entities, Security, Deployment & Testing, managing case, knowledge base, SLA and visualizations.

Who should do Dynamics 365 for Customer Service Functional Consultant Associate training?

  • Functional Consultants
  • Customer Service Representatives
  • Customer Service Managers

Dynamics 365 for Customer Service Functional Consultant Associate consist of following courses

Course Name Duration (days)
Microsoft Dynamics 365 for Customer Service Consultant Download Content
2
Total 2
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 2 Days
Fee : Dubai: $1,740 , India: $1,260
On Request
Instructor-Led Online Training
Duration : 2 Days
Fee : $1,200
On Request
* Prices applicable only for Indian residents with residency proof. 18% GST additional.
Dynamics 365 for Customer Service Functional Consultant Associate Review Benefits

On completion of this training, you will know:

  • Perform discovery, planning, and analysis
  • Manage user experience design
  • Manage entities and data
  • Implement security
  • Implement integration
  • Perform solutions deployment and testing
  • Configure Service Management settings
  • Create and configure customer service visualizations
  • Create and manage case
  • Create and manage the knowledge base
  • Create and manage entitlements and SLA
  • Configure Voice of the Customer