Dynamics 365 Customer Engagement for Service Training & Certification Courses

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Overview

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Who should do Dynamics 365 Customer Engagement for Service training?

  • Dynamics 365 Customer Engagement functional consultants
Download course contents.
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Fees Schedule
Instructor-Led Online Training (1-on-1)

Duration : 1 Days

Reserve Your Seat Now
Client's Home/Office $ 900 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training *

Duration : 1 Days

Reserve Your Seat Now
London £ 4,500
7-7 Oct 2019,
28-28 Oct 2019,
4-4 Nov 2019,
2 Dec -2 Dec 2019
dubai $ 1,320
13-13 Oct 2019,
3-3 Nov 2019,
10-10 Nov 2019,
8 Dec -8 Dec 2019
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai $ 945
7 Oct 2019 (2 Seat Left) ,
9 Oct 2019 (2 Seat Left) ,
10 Oct 2019 ,
16 Oct 2019 ,
28 Oct 2019 ,
4 Nov 2019 ,
11 Nov 2019,
13 Nov 2019,
18 Nov 2019 ,
20 Nov 2019 ,
2 Dec 2019 ,
9 Dec 2019 (2 Seat Left) ,
16 Dec 2019
Fly-Me-a-Trainer

Duration : 1 Days
Client's Location On Request As per mutual convenience

Dynamics 365 Customer Engagement for Service Benefits

On completion of this training, you will know:

  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management
Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA UK

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