Dynamics 365 Customer Engagement for Service Training & Certification Courses
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Overview

The Dynamics 365 Customer Engagement for Service training and certification course will give you a detailed overview of performing configuration, manage cases, manage queues, entitlements, and SLAs and configure voice of the customer. This course is the part of Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification.

Who should do Dynamics 365 Customer Engagement for Service training?

  • Dynamics 365 Customer Engagement functional consultants
Download course contents.
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office1 Days $ 900 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 1 Days $ 1,320
9-9 Jun 2019,
30-30 Jun 2019,
4 Aug -4 Aug 2019
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 1 Days $ 900
3 Jun 2019,
10 Jun 2019 ,
17 Jun 2019 (2 Seat Left) ,
24 Jun 2019 ,
1 Jul 2019,
8 Jul 2019 ,
29 Jul 2019 (2 Seat Left) ,
5 Aug 2019,
12 Aug 2019 ,
13 Aug 2019
Fly-Me-a-Trainer Client's Location1 Days On Request As per mutual convenience

Dynamics 365 Customer Engagement for Service Benefits

On completion of this training, you will know:

  • Customer Service Overview
  • Case Management
  • Service Level Management
  • Knowledge Management
Need more info ? Email info@koenig-solutions.com  or   Enquire now!
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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