Exam 500-440: Deploying Cisco Unified Contact Center Enterprise (DUCCE) Training Certification Course

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DUCCE -Deploying Cisco Unified Contact Center Enterprise Course Overview

DUCCE - Deploying Cisco Unified Contact Center Enterprise course is intended for system engineers engaged with the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. During the class, students will learn the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options. 
 
Audience:
  • Engineers engaged with the configuration and maintenance of a Cisco Unified Contact Center Enterprise deployment, as well as Cisco Channel Partners looking to achieve the Cisco UCCE ATP.
  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Architecture and Components
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • UCCE Protocols and Call Flows
  • Using Domain Manager
  • Introducing the Unified CCE Main Installer
  • Central Controller Installation
  • Installing Admin Data Servers and Clients
  • Configuring ICM for CVP
  • Configuring CVP for UCCE
  • UCCE Voice Gateway Internetworking Considerations
  • Basic IVR Scripting with Microapps
  • Configure UCM to Support UCCE
  • Installing UCCE CTI Software
  • UCCE Configuration and Scripting for Additional Agent and IVR Functionality
  • Enabling Transfers and RONA
  • Basic VXML Functionality
  • Installing and Configuring VXML Solution
  • Exploring Courtesy Callback
  • Introduction to Outbound Option
  • Outbound Option Installation and Configuration
  • Configuring Outbound Option for Agent and IVR Campaigns
  • ICM Processes
  • Diagnostic Framework Suite
  • UCCE Support
  • Service Assurance
  • Overview of UCCE Lab Environment
  • Explore Your Voice Gateway (Ingress/VXML)
  • Explore CVP and ICM Servers
  • Install the ICM Main Installer
  • Install ICM Central Controller and Admin& Data Server
  • Configure/Install PG for CVP and UCM
  • Install, Configure and License CVP
  • Configure IOS Voice Gateway for CVP
  • Configure ICM for CVP Scripting
  • Prepare a Simple CVP Test Script
  • Use ICM Tools to Observe Script Progress
  • ICM Scripting with Microapps
  • Configure ICM for Basic Agent Functionality
  • Install CTI Components
  • CTI Route Point Initiated Calls
  • Configure Calls Using SIP with Proxy
  • Configure Courtesy Callback
  • Install and Configure Cisco Outbound Option – SIP
  • Using Troubleshooting Tools
  • Instructor Break/Fix Lab
Live Online Training (Duration : 40 Hours)
Group Training 2100 Per Participant Incl. Official Courseware
06 - 10 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 08 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 4200 2400 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 40 hours. We can offer you an Ultra-Fast Track for 20 hours for only USD 1,920

Course Prerequisites
  • Basic knowledge of Networking
  • Well understanding of Microsoft Windows Server deployed within an Active Directory environment
  • Well understanding of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys 

After completion of this course; you will be able to:

  • Troubleshoot the basic components and operations of the Unified CCE solution
  • Utilize the available UCCE tools to complete a basic UCCE system installation
  • Explore the installation and configuration steps required to support agent functionality in a UCCE deployment
  • Install and run a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Explain how to support CCE

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