Exam 500-440: Deploying Cisco Unified Contact Center Enterprise (DUCCE) Training Certification Course

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DUCCE -Deploying Cisco Unified Contact Center Enterprise Course Overview

DUCCE - Deploying Cisco Unified Contact Center Enterprise course is intended for system engineers engaged with the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. During the class, students will learn the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options. 
 
Audience:
  • Engineers engaged with the configuration and maintenance of a Cisco Unified Contact Center Enterprise deployment, as well as Cisco Channel Partners looking to achieve the Cisco UCCE ATP.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Architecture and Components
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • UCCE Protocols and Call Flows
  • Using Domain Manager
  • Introducing the Unified CCE Main Installer
  • Central Controller Installation
  • Installing Admin Data Servers and Clients
  • Configuring ICM for CVP
  • Configuring CVP for UCCE
  • UCCE Voice Gateway Internetworking Considerations
  • Basic IVR Scripting with Microapps
  • Configure UCM to Support UCCE
  • Installing UCCE CTI Software
  • UCCE Configuration and Scripting for Additional Agent and IVR Functionality
  • Enabling Transfers and RONA
  • Basic VXML Functionality
  • Installing and Configuring VXML Solution
  • Exploring Courtesy Callback
  • Introduction to Outbound Option
  • Outbound Option Installation and Configuration
  • Configuring Outbound Option for Agent and IVR Campaigns
  • ICM Processes
  • Diagnostic Framework Suite
  • UCCE Support
  • Service Assurance
  • Overview of UCCE Lab Environment
  • Explore Your Voice Gateway (Ingress/VXML)
  • Explore CVP and ICM Servers
  • Install the ICM Main Installer
  • Install ICM Central Controller and Admin& Data Server
  • Configure/Install PG for CVP and UCM
  • Install, Configure and License CVP
  • Configure IOS Voice Gateway for CVP
  • Configure ICM for CVP Scripting
  • Prepare a Simple CVP Test Script
  • Use ICM Tools to Observe Script Progress
  • ICM Scripting with Microapps
  • Configure ICM for Basic Agent Functionality
  • Install CTI Components
  • CTI Route Point Initiated Calls
  • Configure Calls Using SIP with Proxy
  • Configure Courtesy Callback
  • Install and Configure Cisco Outbound Option – SIP
  • Using Troubleshooting Tools
  • Instructor Break/Fix Lab
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Can’t Attend Live Online? Click to Buy Flexi For Only $199 (Video Recording of Live Online)
Course Prerequisites
  • Basic knowledge of Networking
  • Well understanding of Microsoft Windows Server deployed within an Active Directory environment
  • Well understanding of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys 

After completion of this course; you will be able to:

  • Troubleshoot the basic components and operations of the Unified CCE solution
  • Utilize the available UCCE tools to complete a basic UCCE system installation
  • Explore the installation and configuration steps required to support agent functionality in a UCCE deployment
  • Install and run a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Explain how to support CCE

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Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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