DUCCE -Deploying Cisco Unified Contact Center Enterprise/500-440


DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Training Course Overview

DUCCE - Deploying Cisco Unified Contact Center Enterprise course is intended for system engineers engaged with the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. During the class, students will learn the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options. 
 
Audience:
  • Engineers engaged with the configuration and maintenance of a Cisco Unified Contact Center Enterprise deployment, as well as Cisco Channel Partners looking to achieve the Cisco UCCE ATP.
This course prepares you for Exam 500-440.

DUCCE -Deploying Cisco Unified Contact Center Enterprise (40 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 1800 1700*
Group Training

03,04,05,06,07 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)

07,08,09,10,11 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)

GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


Start Time : At any time

12 AM
12 PM


Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • Basic knowledge of Networking
  • Well understanding of Microsoft Windows Server deployed within an Active Directory environment
  • Well understanding of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys 


After completion of this course; you will be able to:

  • Troubleshoot the basic components and operations of the Unified CCE solution
  • Utilize the available UCCE tools to complete a basic UCCE system installation
  • Explore the installation and configuration steps required to support agent functionality in a UCCE deployment
  • Install and run a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Explain how to support CCE