Exam 500-440: Deploying Cisco Unified Contact Center Enterprise (DUCCE) Training Certification Course

Download Course Contents

DUCCE -Deploying Cisco Unified Contact Center Enterprise Course Overview

DUCCE - Deploying Cisco Unified Contact Center Enterprise course is intended for system engineers engaged with the day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. During the class, students will learn the Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting options. 
  • Engineers engaged with the configuration and maintenance of a Cisco Unified Contact Center Enterprise deployment, as well as Cisco Channel Partners looking to achieve the Cisco UCCE ATP.
  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Architecture and Components
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • UCCE Protocols and Call Flows
  • Using Domain Manager
  • Introducing the Unified CCE Main Installer
  • Central Controller Installation
  • Installing Admin Data Servers and Clients
  • Configuring ICM for CVP
  • Configuring CVP for UCCE
  • UCCE Voice Gateway Internetworking Considerations
  • Basic IVR Scripting with Microapps
  • Configure UCM to Support UCCE
  • Installing UCCE CTI Software
  • UCCE Configuration and Scripting for Additional Agent and IVR Functionality
  • Enabling Transfers and RONA
  • Basic VXML Functionality
  • Installing and Configuring VXML Solution
  • Exploring Courtesy Callback
  • Introduction to Outbound Option
  • Outbound Option Installation and Configuration
  • Configuring Outbound Option for Agent and IVR Campaigns
  • ICM Processes
  • Diagnostic Framework Suite
  • UCCE Support
  • Service Assurance
  • Overview of UCCE Lab Environment
  • Explore Your Voice Gateway (Ingress/VXML)
  • Explore CVP and ICM Servers
  • Install the ICM Main Installer
  • Install ICM Central Controller and Admin& Data Server
  • Configure/Install PG for CVP and UCM
  • Install, Configure and License CVP
  • Configure IOS Voice Gateway for CVP
  • Configure ICM for CVP Scripting
  • Prepare a Simple CVP Test Script
  • Use ICM Tools to Observe Script Progress
  • ICM Scripting with Microapps
  • Configure ICM for Basic Agent Functionality
  • Install CTI Components
  • CTI Route Point Initiated Calls
  • Configure Calls Using SIP with Proxy
  • Configure Courtesy Callback
  • Install and Configure Cisco Outbound Option – SIP
  • Using Troubleshooting Tools
  • Instructor Break/Fix Lab
Live Online Training (Duration : 40 Hours)
Group Training 2100 Per Participant Incl. Official Courseware
06 - 10 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 08 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 4200 2400 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 40 hours. We can offer you an Ultra-Fast Track for 20 hours for only USD 1,920

Course Prerequisites
  • Basic knowledge of Networking
  • Well understanding of Microsoft Windows Server deployed within an Active Directory environment
  • Well understanding of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys 

After completion of this course; you will be able to:

  • Troubleshoot the basic components and operations of the Unified CCE solution
  • Utilize the available UCCE tools to complete a basic UCCE system installation
  • Explore the installation and configuration steps required to support agent functionality in a UCCE deployment
  • Install and run a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Explain how to support CCE

Request More Information

Add Name and Email Address of participant (If different from you)