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DUCCE -Deploying Cisco Unified Contact Center Enterprise Course Overview

DUCCE or Deploying Cisco Unified Contact Center Enterprise is a specialized certification designed to validate a professional's skills and expertise in deploying the Cisco Unified Contact Center Enterprise (CUCCE) solutions. It focuses on topics like CUCCE scripting, CTI options, advanced CUCCE configurations, and handling back-office apps associated with CUCCE operations. Many industries leverage this certification to ensure their IT professionals have an in-depth understanding of deploying and managing advanced Cisco network solutions, ensuring efficient communication, high-quality customer service, and seamless operations. It is critical in industries where robust, scalable, and advanced contact center solutions are key to business operations, for instance, in IT, telecommunications, and customer service.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
  • Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
11 - 15 Dec
09:30 PM - 05:30 AM CST
(8 Hours/Day)
15 - 19 Jan
09:30 PM - 05:30 AM CST
(8 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites
- Solid understanding of networking protocols.
- Knowledge of Cisco Unified Communications Manager.
- Basic understanding of Cisco Unified Contact Center Enterprise.
- Working knowledge of Microsoft Windows Server 2008/2012.
- Previous experience configuring and supporting Cisco routers and switches.
- Understanding of SQL Server basics.
- Familiarity with VMware implementation.

DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Training Overview

The DUCCE - Deploying Cisco Unified Contact Center Enterprise certification training is aimed at providing IT professionals with the skills to deploy and configure the Cisco Packaged Contact Center Enterprise (PCCE) solution. The course generally covers topics such as PCCE architecture, integration, configuration, scripting, and daily operation management tasks. It also includes hands-on tasks to develop practical skills, improving the participant's ability to provide effective and efficient IT support. The training is crucial for individuals willing to develop a career in maintaining Cisco Unified customers' infrastructures.

Why Should You Learn DUCCE -Deploying Cisco Unified Contact Center Enterprise?

Learning DUCCE - Deploying Cisco Unified Contact Center Enterprise course statistically enhances one's technical skills in deploying and managing Cisco's contact center software. It increases employability in the IT sector, provides opportunities for career advancement, and boosts problem-solving capabilities related to complex enterprise-level communication systems.

Target Audience for DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Training

- IT professionals responsible for deploying and administering the Cisco Unified Contact Center Enterprise (CCE) solutions.
- Network engineers and architects interested in enhancing their knowledge in contact center technologies.
- Cisco system engineers and partners who need to understand CCE deployment.
- Managers overseeing IT or contact center operations.

Why Choose Koenig for DUCCE -Deploying Cisco Unified Contact Center Enterprise Certification Training?

- Get trained by certified instructors with extensive knowledge and experience in DUCCE.
- Boost your career prospects with an industry-recognized certification.
- Choose from flexible training programs, customized as per your learning needs.
- Experience destination training with Koenig's unique training model that combines travel and learning.
- Benefit from cost-effective training with affordable pricing options.
- Train with a top training institute renowned for providing quality education.
- Choose from flexible dates to accommodate your busy schedule.
- Enjoy the convenience of instructor-led online training from the comfort of your home.
- Choose from a wide range of courses beyond DUCCE.
- Rest assured with accredited training recognized by leading certification bodies.

DUCCE -Deploying Cisco Unified Contact Center Enterprise Skills Measured

Upon completing the DUCCE - Deploying Cisco Unified Contact Center Enterprise certification training, the individual can acquire skills like designing, deploying and troubleshooting Cisco Unified Contact Center Enterprise (CCE) solutions. They would also learn to handle call routing, CCE components, administration tasks, scripting and reporting features. In addition, they become proficient in managing, monitoring and rectifying potential issues in Cisco Unified CCE telephony and desktop solutions.

Top Companies Hiring DUCCE -Deploying Cisco Unified Contact Center Enterprise Certified Professionals

Top companies such as Cisco, Accenture, Spectrum Communications, and NTT Data are keen on hiring professionals certified in DUCCE - Deploying Cisco Unified Contact Center Enterprise. These firms extensively use DUCCE for deploying and managing their business communication systems and require experts for effective implementation and upkeep.

Learning Objectives - What you will Learn in this DUCCE -Deploying Cisco Unified Contact Center Enterprise Course?

The learning objectives of the DUCCE course are to equip enrollees with the necessary skills and knowledge to deploy and troubleshoot Cisco Unified Contact Center Enterprise solutions. Participants are expected to comprehend the architecture, component capabilities, and features of the system. They will acquire the ability to describe and configure a standard deployment model (Profiles, Services, Skill Mapping, Routing and Reporting), set up agents, implement dial plans, and perform system testing. Furthermore, enrollees should understand how to maintain, monitor, and generate reports, and navigate the toolset for diagnostic and troubleshooting. They should also be capable of troubleshooting common deployment issues.


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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