UCCXD Deploying Cisco Unified Contact CenterExpress v6.0 with Work Force Management and QMS/500-052

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UCCXD Deploying Cisco Unified Contact CenterExpress v6.0 with Work Force Management and QMS Course Overview

The course will help you to learn about Cisco Unified Contact Center Express product and its associated client apps, scripting tools too. The course will give you depth understanding of Unified CCX product, its components, servers, deployment options, and clients. The course will also help you to perform capacity planning, how to manage product features, and installation of product too.

The another related course for this Koenig Crafted Course is IPT and UCCX. This is again a Koenig Crafted Course. The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration.

During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1:
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
  • Installing Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
  • Configuring the outbound dialler
  • Configuring agent email and agent webchat
  • Understanding ASR and TTS
  • Using Cisco Unified RTMT
  • MS Excel training
  • WFM & MIS
  • QMS training
  • Quality form building
  • Managing quality
Live Online Training (Duration : 56 Hours)
Group Training 2350 Per Participant Incl. Official Courseware
06 - 12 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 10 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 4700 2700 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 56 hours. We can offer you an Ultra-Fast Track for 28 hours for only USD 2,160

Course Prerequisites
  • Basic Computer Knowledge.

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No, the published fee includes all applicable taxes.
The Fee includes:
  • Official courseware
Yes, Koenig Solutions is a Cisco Learning Partner