Microsoft Dynamics 365 Customizations & Configurations Training & Certification Courses
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Integrate the digital intelligence of Microsoft Dynamics 365 with your sales and customer service management processes to discover effciencies and revenue growth like never before. This course from Koenig on customization of MS dynamics 365 for Sales and CRM is designed to impart core understanding of various tools available for personalizing and recreating the Dynamics 365 experience for your specific Sales and Service requirements. The training modules focus on implementation and understanding of how these tools can be best applied to create custom objects, automate tasks, modify the user interface, and other tedious activities.

Who should do this course?

  • Technical Consultant
  • Functional Consultant
  • System Administrators
  • Implementation Consultants
  • System Integrators

Dynamics 365 Customization VS Configuration

Customizations, also referred to as CRM extensions, include allocation of simple to complex customizations using CRM Software Development Kit. We can add Entities, Views, Fields, Option Sets, Client Extensions, Web Resources, Processes, Plugin Assemblies, Reports and SLAs, among others. Customization requires an individual to have deep technical and product knowledge. Customizations are often unique to a solution and add new features to meet requirements.

Configuration on the other hand refers to the structure and administration of the system. This service is essential to improve the UI design, field settings, security, business rules and more. Configuration also requires an individual to have deep product knowledge. Configurations are not unique and can be carried out identically on any instance and customize existing features to meet requirements.

Configuration is often considered better than customization as it is a low cost approach that preserves Dynamics 365 design standards and avoids problems with upgrades.

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Microsoft Dynamics 365 Customizations & Configurations consist of following courses

Course # Course Name Exam # Duration (days)
CRMV9U Customization in Microsoft Dynamics 365 for Sales & Customer Service (CRM) (Download Content)MB2-7162
CRMV9U Configuration in Microsoft Dynamics 365 for Sales and Customer Service (Download Content)MB2-7162
CRM365U Processes in Dynamics 365 CRM (Download Content)1
CRMV9U Reporting In Dynamics 365 CRM (Download Content)2
Total 7
Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office7 Days $ 5,700 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 7 Days $ 6,540 On Request
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 7 Days $ 4,725 On Request
Fly-Me-a-Trainer Client's Location7 Days On Request As per mutual convenience

Course Prerequisites

  • Experience in Microsoft Dynamics 365 or Microsoft Dynamics CRM

FREE Trial Class FREE pre-requisite Class FREE revision Class

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Microsoft Dynamics 365 Customizations & Configurations Benefits

Upon Completion of this Course, you will accomplish following:-

  • Introduction to Microsoft Dynamics 365
  • Customization of Dynamics 365 Solutions
  • Fundamentals of Entity and Field Customizations
  • Advanced Field Customizations
  • Customizing Forms
  • Customization for Mobile
  • Relationships
  • Business Rules
  • Views and Visualizations
  • Customizations for Interactive Service Hub

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft Dynamics 365 Customizations & Configurations at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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Student Feedback

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training?

Student Name Country Month Feedback
Faisal Saad Alrushud Saudi Arabia Mar-2019 A1 Many Thanks to My trainer Miss Ridhima, one of the best trainers I have took courses with
Wadir Ekhlas Netherlands Jan-2019 A1 Megha is very skilled and kan answer all the questions. She can explain the important aspects very calm with a good helicopter view.
A Meera India Dec-2018 A1 Ridhima has shown an excellent level of energy which stayed constant through out the training. She explained/clarified all our questions with due diligence and patience. we have a good foundation and better understanding of our process through this training now.
Bangalore (Bengaluru)
Shimla (Himalayas)
USA Singapore
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