Citrix XenApp and XenDesktop Helpdesk Support Training & Certification Courses
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Overview

The CXD-105 Citrix XenApp and XenDesktop Help Desk Support course from Koenig Solutions offers representatives with the techniques and skills needed to efficiently avert issues from reoccurring, troubleshoot and solve user problems faster, and employ the suitable consoles throughout troubleshooting process to speedily identify and determine the root cause of user issues.

After completing this course, students will be able to: troubleshoot user issues, interpret user needs, ask the proper queries to solve common issues, and apply documentation practices while in the troubleshooting process to ensure an even transition when escalation is essential.

Course Content / Exam(s)

Schedule for Citrix XenApp and XenDesktop Helpdesk Support

Course Name Duration (days)
Citrix XenApp and XenDesktop Helpdesk Support2

Course Prerequisites

  • Student should have experience on Citrix XenDesktop 7.

Citrix XenApp and XenDesktop Helpdesk Support Benefits

Upon Completion of this Course, you will accomplish following:

  • Make sure issues are fully resolved and steps are taken to put off them from reoccurring
  • Comprehend the completing of helpdesk tickets systematically with the suitable documentation
  • Work tactically and employ the proper consoles throughout the troubleshooting process to rapidly determine the root cause of a problem
  • Shoot up issues that are out of scope to the suitable team or individual
  • Resolve and troubleshoot issues

Give an edge to your career with Citrix certification training courses. Students can join the classes for (CXD-105) Citrix XenApp and XenDesktop Help Desk Support at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Schedule & Prices

Delivery Mode Location Course Duration Fees  Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office2 Days $ 860 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * India (Delhi, Shimla, Goa, Bangalore, Dehradun) 2 Days $ 820 29-30 Nov 2017
Fly-Me-a-Trainer Client's Location2 Days On Request As per mutual convenience

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