CXD-105 Citrix Virtual Apps and Desktops 7 Help Desk Support

CXD-105 In London Overview

The CXD-105 Citrix XenApp and XenDesktop Help Desk Support course from Koenig Solutions offers representatives with the techniques and skills needed to efficiently avert issues from reoccurring, troubleshoot and solve user problems faster, and employ the suitable consoles throughout troubleshooting process to speedily identify and determine the root cause of user issues.

After completing this course, students will be able to: troubleshoot user issues, interpret user needs, ask the proper queries to solve common issues, and apply documentation practices while in the troubleshooting process to ensure an even transition when escalation is essential.

CXD-105 In Uk Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 2 Days (4 Days for 4 Hours/Day)
Fee : 700 (Includes Taxes) (Only for Delivery In India) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)

Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites

  • Student should have experience on Citrix XenDesktop 7.

Upon Completion of this Course, you will accomplish following:

  • Make sure issues are fully resolved and steps are taken to put off them from reoccurring
  • Comprehend the completing of helpdesk tickets systematically with the suitable documentation
  • Work tactically and employ the proper consoles throughout the troubleshooting process to rapidly determine the root cause of a problem
  • Shoot up issues that are out of scope to the suitable team or individual
  • Resolve and troubleshoot issues

Give an edge to your career with Citrix certification training courses. Students can join the classes for (CXD-105) Citrix XenApp and XenDesktop Help Desk Support at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa and Dehradun.