Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training & Certification Courses
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Overview

UCCX is an up to date solution for advanced Contact Management and Call Routing. This course offers: integrated outbound call management, in-built Interactive Voice response, email and voice. This course covers the administration, maintenance, working, and deployment of UCCX.

Course Content / Exam(s)

Schedule for Deploying Cisco Contact CenterExpress (UCCXD) v 6.0

Course Name Duration (days)
Deploying Cisco Contact CenterExpress (UCCXD) v 6.05

Course Prerequisites

CCNA-Collaboration/CCNP-Collaboration.


Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Benefits

Upon Completion of this Course, you will accomplish following:-

  • Build screen pops and macros
  • Analyze and access real-time reports
  • Install the IP Phone Agent
  • Build and modify counters
  • Build Wrap-up codes
  • Install Outbound Preview Dialer
  • Configure Unified CCX software
  • Terminate and end a call
  • Build outbound campaigns

Give an edge to your career with Cisco certification training courses. Students can join the classes for Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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