Deploying Cisco Contact CenterExpress (UCCXD) v 6.0

Overview

UCCX is an up to date solution for advanced Contact Management and Call Routing. This course offers: integrated outbound call management, in-built Interactive Voice response, email and voice. This course covers the administration, maintenance, working, and deployment of UCCX.

Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 5 Days
Fee :  London: £3,700, Dubai : $3,000 , India : $2,200


February
03-07 (Delhi)
03-07 (Goa)
09-13 (Dubai)
09-13 (Goa)
10-14 (Bangalore)
10-14 (Goa)
17-21 (Goa)
17-21 (London)
March
02-06 (Delhi)
02-06 (Goa)
08-12 (Dubai)
08-12 (Goa)
09-13 (Bangalore)
09-13 (Goa)
16-20 (Chennai)
16-20 (Goa)
16-20 (London)
April
13-17 (Bangalore)
13-17 (Goa)
20-24 (Chennai)
20-24 (Goa)
20-24 (London)
Instructor-Led Online Training
Duration : 5 Days
Fee :  $2,100


February
03-07
09-13
10-14
17-21
March
02-06
08-12
09-13
16-20
April
13-17
20-24
Fly-Me-a-Trainer
Duration : 5 Days
Fee : On Request
Client's Location
As per mutual convenience

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Course Prerequisites

CCNA-Collaboration/CCNP-Collaboration.



Upon Completion of this Course, you will accomplish following:-

  • Build screen pops and macros
  • Analyze and access real-time reports
  • Install the IP Phone Agent
  • Build and modify counters
  • Build Wrap-up codes
  • Install Outbound Preview Dialer
  • Configure Unified CCX software
  • Terminate and end a call
  • Build outbound campaigns

Give an edge to your career with Cisco certification training courses. Students can join the classes for Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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