Deploying Cisco Contact CenterExpress (UCCXD) v 6.0/500-052


Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Certification Training Course Overview

UCCX is an up to date solution for advanced Contact Management and Call Routing. This course offers: integrated outbound call management, in-built Interactive Voice response, email and voice. This course covers the administration, maintenance, working, and deployment of UCCX.

This course prepares you for Exam 500-052. Test your current knowledge Qubits42

Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 (40 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 2450
Group Training

19,20,21,22,23 Apr
09:00 AM - 05:00 PM CST
(8 Hours/Day)

03,04,05,06,07 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)

07,08,09,10,11 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)

GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


Start Time : At any time

12 AM
12 PM


Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Modules

  • Cisco Unified CCX Product Overview
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
  • Cisco Unified CCX Installation and Configuration
  • Installing Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX
  • Cisco Unified CCX Scripting
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
  • Cisco Unified CCX ACD Operation
  • Implementing Cisco Unified CCX
  • Scripting Fundamentals for Cisco Unified CCX
  • Using Finesse Administration and Call Recording
  • Advanced Scripting Topics for Cisco Unified CCX
  • Using Cisco Unified CCX Reports
  • Cisco Unified CCX Premium Functions
  • Configuring the Outbound Dialler
  • Configuring Agent Email and Agent Web Chat
  • Understanding ASR and TTS
  • Cisco Unified CCX Maintenance
  • Using Cisco Unified RTMT
  • Using the Disaster Recovery System

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Course Prerequisites

CCNA-Collaboration/CCNP-Collaboration.



Upon Completion of this Course, you will accomplish following:-

  • Build screen pops and macros
  • Analyze and access real-time reports
  • Install the IP Phone Agent
  • Build and modify counters
  • Build Wrap-up codes
  • Install Outbound Preview Dialer
  • Configure Unified CCX software
  • Terminate and end a call
  • Build outbound campaigns

Give an edge to your career with Cisco certification training courses. Students can join the classes for Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.