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Deploying Cisco Contact CenterExpress (UCCXD) v 6.0

Overview

UCCX is an up to date solution for advanced Contact Management and Call Routing. This course offers: integrated outbound call management, in-built Interactive Voice response, email and voice. This course covers the administration, maintenance, working, and deployment of UCCX.

This course prepares you for Exam 500-052. Download Course Contents Test your current knowledge Qubits
Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 5 Days (10 Day for 4 Hours/Day)
Fee : USD 1,700 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13-17
20-24
13-22
20-29
May

8 Hours/Day
4 Hours/Day
18-22
18-27
June

8 Hours/Day
4 Hours/Day
15-19
15-24
Fly-Me-a-Trainer
Duration : 5 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 5 Days
Fee : Sydney : USD 3,000 London : USD 3,200 Dubai : USD 3,000 India : USD 2,100
April
13-22 (Bangalore) (Venue)
20-29 (Birmingham) (Venue)
20-24 (Brisbane) (Venue)
20-24 (Chennai) (Venue)
20-24 (London) (Venue)
20-24 (Manchester) (Venue)
20-24 (Melbourne) (Venue)
20-24 (Sydney) (Venue)
May
18-27 (Birmingham) (Venue)
18-22 (Brisbane) (Venue)
18-22 (Chennai) (Venue)
18-22 (London) (Venue)
18-22 (Manchester) (Venue)
18-22 (Melbourne) (Venue)
18-22 (Sydney) (Venue)
June
15-24 (Birmingham) (Venue)
15-19 (Brisbane) (Venue)
15-19 (London) (Venue)
15-19 (Manchester) (Venue)
15-19 (Melbourne) (Venue)
15-19 (Sydney) (Venue)

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Course Prerequisites

CCNA-Collaboration/CCNP-Collaboration.



Upon Completion of this Course, you will accomplish following:-

  • Build screen pops and macros
  • Analyze and access real-time reports
  • Install the IP Phone Agent
  • Build and modify counters
  • Build Wrap-up codes
  • Install Outbound Preview Dialer
  • Configure Unified CCX software
  • Terminate and end a call
  • Build outbound campaigns

Give an edge to your career with Cisco certification training courses. Students can join the classes for Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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