Cisco Unified Contact Center Enterprise Specialist

Overview


Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

This exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.


Cisco Unified Contact Center Enterprise Specialist consist of following courses

Course Name Duration (days)
AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1 Download Content
5
AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 Download Content
5
Total 10
Schedule & Prices
Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 10 Days
Fee : USD 2,700 (Includes Taxes)  
Classroom Training(Available: London, Dubai, India, Sydney, Vancouver)
Duration : 10 Days
Fee : On Request
On Request