CUCM Overview

Description

Welcome to The Course Cisco Unified Communications from Beginner to Expert. With the help of this course, you will be able to get all necessary information to be the expert in Cisco CUCM. Cisco Unified Communications Manager (CUCM) enables session and call control for video, voice, messaging, mobility, instant messaging, and presence. Today's challenging work environments increase the need for organizations to have a comprehensive, integrated collaboration solution that enables users to communicate from anywhere, using any device, on any network in a cost-effective, reliable, and secure manner.

The related base course is IPT and UCCX which is again a Koenig Crafted course. The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. 

Requirements

Some basic networking and Collaboration experience.

 

The 1-on-1 Advantage
Methodology
Flexible Dates
  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option
4-Hour Sessions

You will learn:

Module 1:
  • Unified Communications Review
  • Overview of CISCO Call Manager Express (CME)
  • Using the SCCP, H.323, and SIP Protocol
  • Configuring and Setting Up SCCP/SIP IP Phones on CME
  • Configuring and Setting Up CME Features
  • Setting Up CME/VoIP Gateway to Connect to T1/E1/PRI Trunk
  • Working with CME Dial Plan
  • Describing CUCM Deployment Models
  • Installation of Cisco Unified Communication Manager
  • CUCM Dial Plan Architecture
  • Implementing Class of Control
  • Time of Day Routing
  • Implementing TEHO between sites
  • Implementing Survivable Remote Site Telephony
  • Locations-Based Call Admission Control
  • Defining Media Resources
  • Exploring Media Resource Management
  • User Accounts and LDAP Integration
  • Extension Mobility
  • Unified Mobility (SNR, MVA)
  • Device Mobility
  • BAT Tips and Tricks
  • Integrating Cisco Unity Express with CME
  • Configuring Cisco Unity Express User Accounts and Features
  • Describing Cisco Unified IM and Presence Components and Communication Flows
  • Integrating Cisco Unified IM and Presence
  • Configuring Cisco Unified IM and Presence Features and Implementing Cisco Jabber
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and Class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
  • Cisco Unified CCX Installation
  • Configuring Basic Properties of Cisco Unified CCX
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
  • Cisco Unified CCX ACD Operation
Live Online Training (Duration : 80 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

3650 + If you accept merging of other students.
4 Hours
8 Hours
Ultra-Fast Track
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
3200 Per Participant
Online
03 - 12 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
07 - 16 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

Some basic networking and Collaboration experience.

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FAQ's


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The Fee includes:
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
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In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
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