Cisco Unified Communications from Beginner to Expert

CUCM Overview


Welcome to The Course Cisco Unified Communications from Beginner to Expert. With the help of this course, you will be able to get all necessary information to be the expert in Cisco CUCM. Cisco Unified Communications Manager (CUCM) enables session and call control for video, voice, messaging, mobility, instant messaging, and presence. Today's challenging work environments increase the need for organizations to have a comprehensive, integrated collaboration solution that enables users to communicate from anywhere, using any device, on any network in a cost-effective, reliable, and secure manner.

The related base course is IPT and UCCX which is again a Koenig Crafted course. The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. 


Some basic networking and Collaboration experience.


Cisco Unified Communications from Beginner to Expert (80 Hours) Download Course Contents

Live Virtual Classroom
Group Training 3150
18 - 27 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 10 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 15 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 3600
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Course Modules

Module 1:
  • Unified Communications Review
  • Overview of CISCO Call Manager Express (CME)
  • Using the SCCP, H.323, and SIP Protocol
  • Configuring and Setting Up SCCP/SIP IP Phones on CME
  • Configuring and Setting Up CME Features
Module 2:
  • Setting Up CME/VoIP Gateway to Connect to T1/E1/PRI Trunk
  • Working with CME Dial Plan
  • Describing CUCM Deployment Models
  • Installation of Cisco Unified Communication Manager
Module 3:
  • CUCM Dial Plan Architecture
  • Implementing Class of Control
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
  • Describing Basic Phone Features
  • Exploring Hunt Groups
Module 4:
  • Outbound Call Routing in a Multisite Environment
  • Inbound Calls Routing in a Multisite Environment
  • Configuring Translation Patterns
  • Configuring Voice Translation Rule in Voice Gateway
Module 5:
  • Implementing TEHO between sites
  • Implementing Survivable Remote Site Telephony
  • Locations-Based Call Admission Control
  • Defining Media Resources
  • Exploring Media Resource Management
Module 6:
  • User Accounts and LDAP Integration
  • Extension Mobility
  • Unified Mobility (SNR, MVA)
  • Device Mobility
  • BAT Tips and Tricks
Module 7:
  • Integrating Cisco Unity Express with CME
  • Configuring Cisco Unity Express User Accounts and Features
  • Describing Cisco Unified IM and Presence Components and Communication Flows
  • Integrating Cisco Unified IM and Presence
  • Configuring Cisco Unified IM and Presence Features and Implementing Cisco Jabber
Module 8:
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and Class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
Module 9:
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
  • Cisco Unified CCX Installation
  • Configuring Basic Properties of Cisco Unified CCX
Module 10:
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
  • Cisco Unified CCX ACD Operation
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Course Prerequisites

Some basic networking and Collaboration experience.