Cisco Unified Communications from Beginner to Expert

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CUCM Overview

Description

Welcome to The Course Cisco Unified Communications from Beginner to Expert. With the help of this course, you will be able to get all necessary information to be the expert in Cisco CUCM. Cisco Unified Communications Manager (CUCM) enables session and call control for video, voice, messaging, mobility, instant messaging, and presence. Today's challenging work environments increase the need for organizations to have a comprehensive, integrated collaboration solution that enables users to communicate from anywhere, using any device, on any network in a cost-effective, reliable, and secure manner.

The related base course is IPT and UCCX which is again a Koenig Crafted course. The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration. 

Requirements

Some basic networking and Collaboration experience.

 

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1:
  • Unified Communications Review
  • Overview of CISCO Call Manager Express (CME)
  • Using the SCCP, H.323, and SIP Protocol
  • Configuring and Setting Up SCCP/SIP IP Phones on CME
  • Configuring and Setting Up CME Features
  • Setting Up CME/VoIP Gateway to Connect to T1/E1/PRI Trunk
  • Working with CME Dial Plan
  • Describing CUCM Deployment Models
  • Installation of Cisco Unified Communication Manager
  • CUCM Dial Plan Architecture
  • Implementing Class of Control
  • Time of Day Routing
  • Implementing TEHO between sites
  • Implementing Survivable Remote Site Telephony
  • Locations-Based Call Admission Control
  • Defining Media Resources
  • Exploring Media Resource Management
  • User Accounts and LDAP Integration
  • Extension Mobility
  • Unified Mobility (SNR, MVA)
  • Device Mobility
  • BAT Tips and Tricks
  • Integrating Cisco Unity Express with CME
  • Configuring Cisco Unity Express User Accounts and Features
  • Describing Cisco Unified IM and Presence Components and Communication Flows
  • Integrating Cisco Unified IM and Presence
  • Configuring Cisco Unified IM and Presence Features and Implementing Cisco Jabber
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection Users, Templates and Class of Service
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
  • Cisco Unified CCX Installation
  • Configuring Basic Properties of Cisco Unified CCX
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
  • Cisco Unified CCX ACD Operation
Live Online Training (Duration : 80 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

3650 + If you accept merging of other students.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
3200 Per Participant
Online
06 - 15 Feb 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
06 - 15 Mar 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

Some basic networking and Collaboration experience.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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