Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC)


Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC) Certification Training Course Overview

Enroll for 5-day Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC) course from Koenig Solutions accredited by Cisco. This course teaches you the concepts of IP telephony based in system administration, including its function, features, and configuration.

In Administering Cisco Unified Communications Manager (ACUCM) v12 you will learn basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

In Administering Cisco Unity Connection (AUC) you will learn administration features, options, and configuration settings as they apply to the administrator. 

Target Audience:

  • Phone network administrators
  • Data system administrators
  • Entry-level network engineers
  • Administrators
  • IT support personnel
  • Helpdesk support staff

After completing this course, you will be able to:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

 


Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC) (40 Hours) Download Course Contents

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Course Prerequisites

  • Basic knowledge of IP and networking or voice networks is suggested, but not required.
  • Basic knowledge of the Windows desktop environment.
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks.
  • Basic understanding of Cisco Unified Communications Manager.