Get Certified for Cisco Unified Communication Management and Unity Connection (ACUCM with AUC): Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection Course

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Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC) Course Overview

The Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC) course is designed to provide network administrators and engineers who want to learn how to configure, operate, and maintain a Cisco Voice over IP (VoIP) network with comprehensive training. It covers topics such as deploying and configuring Cisco Unified Communication Manager, implementing Cisco Unified Presence Server, setting up Cisco IP Phones, and configuring Cisco Unity Connection.
The course is intended for individuals who are new to the Cisco Unified Communications platform and those wanting to upgrade their existing knowledge and skills. This course will provide the knowledge and skills to install, configure, operate, and troubleshoot a Cisco Unified Communications Manager v12.x platform in a multiprotocol network environment.
The course will also provide an understanding of how to configure, manage, and troubleshoot Cisco Unity Connection in order to provide voicemail services. Students will also learn about IP addressing, call routing, and ASR/TTS. Upon completion of the course, students will be able to deploy a comprehensive Voice over IP (VoIP) solution and understand its components.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

  • Details are not available.
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  • Exploring Phone Registration and IP Phone Communications
  • Utilizing the Bulk Administration Tool (BAT)
  • Implementing Dial Plan Connectivity
  • Creating Route Plans
  • Configuring Translation Patterns and Route Filters
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  • Implementing the Dial Plan
  • Understanding User Features
  • Accessing Voice Messaging and User Features
  • Designing an Audiotext Application
  • Using Cisco Unity Connection Tools and Reports
  • Using the DRS
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

1. Working knowledge of enterprise networking technologies and IP networking.
2. Working knowledge of TCP/IP networking, Cisco devices, and IP telephony fundamentals.
3. Experience configuring and/or troubleshooting VoIP technologies such as SIP and H.323.
4. Understanding of call routing in Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE).
5. Basic understanding of voice mail concepts, such as automated attendant and unified messaging.

Target Audience

The target audience for Administering Cisco Unified Communications Manager v12
x & Administering Cisco Unity Connection (ACUCM with AUC) training is network engineers and network architects who have understanding of Cisco’s foundations of networking technologies and have the desire to gain expertise in the installation and configuration of the Cisco Unified Communications Solutions
This training is suitable for telephony engineers and those responsible for implementing and administering contact center solutions
Professionals looking to gain in-depth understanding of the Cisco Unified Communications Manager and Unity Connection solutions, such as their architecture and features will also benefit from this training

Learning Objectives of Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC)

The Administering Cisco Unified Communications Manager v12.x & Administering Cisco Unity Connection (ACUCM with AUC) Training will provide learners with the knowledge and skills to effectively administer and troubleshoot Cisco Unified Communications applications. Objectives of the course include: Install, configure and manage Unified Communication Manager, configure system parameters and tune digital signal processor resources, configure versions, time zone and language settings, configure digital network related parameters, configure call admission control, configure device pools, create administrator and end user accounts, create hunt lists, groups and associated line groups, configure voice messaging with Unity Connection, configure voicemail-user auto-attendant and personalized greetings, set up external calling privileges and access lists and manage system backup, upgrade and restore.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
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