UEIME v2.0 - Unified E-Mail and Web Interaction Manager Enterprise Training

Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 Certification Training Course Overview

Enroll for 5-day Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 course from Koenig Solutions accredited by Cisco. This course is focused on technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE.

Target Audience:

Individuals involved in the implementation, configuration and support of Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted.

Learning Objectives:

After completing this course, you will be able to:

  • Describe at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
  • Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
  • Understand user management
  • Create and manage an entire knowledge base
  • Understand administration
  • Describe the use of the Agent Console
  • Describe Cisco Unified CCE Integration and Configuration
  • Manage Cisco Unified Web Interaction Manager
  • Describe management tools for monitoring and reporting
  • Understand tactics for troubleshooting

 

UEIME v2.0 - Unified E-Mail and Web Interaction Manager Enterprise Training (Duration : 40 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training On Request
Group Training
08 - 12 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 2: Architecture Installation Planning and Environment Installation
  • Architecture
  • Planning
  • Sizing Server Software and Hardware
  • Creating WebLogic Domains
  • Installing Cisco Unified EIM and Cisco Unified WIM
Module 3: User Management
  • Managing Users
  • Creating Groups and Queues
Module 4: The Knowledge Base
  • Knowledge Base Basics
  • Knowledge Base Special Functions
Module 5: Administration
  • Configuring System Administration
  • Configuring Workflows
Module 6: Agent Console
  • The E-Mail Agent
  • Pinning, Pulling, and Transferring Activities
  • Navigating the Information Pane
Module 7: Cisco Unified CCE Integration and Configuration
  • The Integrated System
  • Configuring Unified CCE
  • Integrating Post Installation
  • Fault Toleranc
Module 8: Cisco Unified CCE Integration and Configuration
  • Managing Web Templates and Entry Points
  • Conducting Chat Sessions
Module 9: Management Tools: Monitors and Reporting
  • Using Management Tools: Monitors and Reports
  • Reporting Across Channels: Web View
Module 10: Troubleshooting
  • Troubleshooting at Startup
  • Troubleshooting Servers
  • Troubleshooting Processes
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Course Prerequisites
  • Working knowledge of Windows 2003 Server and Windows XP
  • Basic knowledge of Microsoft SQL Server 2000
  • Basic knowledge of WebLogic and WebLogic domains
  • Basic knowledge of Microsoft Internet Information Services (IIS)