Learn How to Implement and Use Cisco UEIME v2.0: Gain the Skills to Manage Enterprise E-Mail and Web Interactions

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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 Course Overview

The Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 course is designed to provide students with the knowledge and skills required to configure, deploy and maintain a UEIME v2.0 system. The UEIME v2.0 is a comprehensive e-mail, web interaction, and contact center routing solution focused on providing customers with a comprehensive solution for their contact center, e-mail, and web interaction requirements.
This course covers concepts and principles behind the UEIME v2.0 system, the main components and components of a UEIME v2.0 system, and system installation and configuration. Additionally, students will learn architecture and topologies of a UEIME v2.0 system, distributed deployment options, web interaction management functionalities and configuration, contact center routing features and configuration, and best practices for using UEIME v2.0.
Upon completion of this course, students will have the knowledge and skills required to implement and maintain an UEIME v2.0 system, to meet customer contact center, e-mail, and web interaction requirements, and to provide the best customer experience for their company.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

  • Architecture
  • Planning
  • Sizing Server Software and Hardware
  • Creating WebLogic Domains
  • Installing Cisco Unified EIM and Cisco Unified WIM
  • Managing Users
  • Creating Groups and Queues
  • Knowledge Base Basics
  • Knowledge Base Special Functions
  • Configuring System Administration
  • Configuring Workflows
  • The E-Mail Agent
  • Pinning, Pulling, and Transferring Activities
  • Navigating the Information Pane
  • The Integrated System
  • Configuring Unified CCE
  • Integrating Post Installation
  • Fault Toleranc
  • Managing Web Templates and Entry Points
  • Conducting Chat Sessions
  • Using Management Tools: Monitors and Reports
  • Reporting Across Channels: Web View
  • Troubleshooting at Startup
  • Troubleshooting Servers
  • Troubleshooting Processes
Live Online Training (Duration : 40 Hours) 6500 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
03 - 07 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

• Cisco Certified Network Professional (CCNP) certification
• Working knowledge of Microsoft Windows Server 2003, Microsoft SQL Server and Windows Active Directory
• Operational knowledge of foundations (IP, routing, switching, WAN, LAN, wireless technologies)
• Operational knowledge of VoIP and Unified Communications technologies
• Knowledge of Cisco IP Communications CallManager architecture
• Knowledge of provisioning systems, technologies, and processes
• In-depth knowledge of how Web technologies integrate and interoperate with Cisco IP Communications systems
• Working knowledge of LDAP and Exchange technologies
• Working knowledge of HTML, JavaScript, XML, and structuring markup languages.

Target Audience

The Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2
0 training is designed for IT professionals who are responsible for installing, configuring, and maintaining Cisco UEIME v2
Specifically, this training is ideal for System Administrators, Network Administrators, Network Security Professionals, Help Desk Professionals, Support personnel, and anyone else responsible for the successful deployment of an email and web interaction management platform in an enterprise environment
This training is also ideal if you are responsible for managing the Cisco Unified Communications Manager Enterprise (UCME) infrastructure or if you are looking to gain an understanding of how to best leverage the benefits of UEIME
Lastly, this training is also beneficial for senior management personnel that are looking for an understanding of how UEIME can add value to their organizational operations

Learning Objectives of Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0

1. Learn the fundamentals of deploying UEIME v2.0 in a unified communications environment
2. Understand how to manage advanced features of the product such as aliases, profiles, menus, email routing, and messaging integration
3. Set up and configure user roles, security settings, and tools in UEIME v2.0
4. Become knowledgeable on how to troubleshoot common issues with UEIME v2.0
5. Gain in-depth knowledge of features such as Instant Messaging, Web Conferencing and Voice over IP
6. Explore how to integrate the UEIME v2.0 platform with third-party applications
7. Receive an overview of industry standards and best practices for deploying UEIME v2.0.

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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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