Deploying Cisco Unified Intelligence Center (DUIC) Training

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Deploying Cisco Unified Intelligence Center (DUIC) Course Overview

Enroll for 3-day Deploying Cisco Unified Intelligence Center (DUIC) course from Koenig Solutions accredited by Cisco. This course teaches you the skills required to make the most of Cisco's Unified Intelligence Center 8.0.4 solution.

Through a blend of hands-on labs and interactive lectures, you will learn about how to do  end-to-end reporting solution designed to make the task of creating reports and managing disparate data sources easier for the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Target Audience:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Learning Objectives:

After completing this course, you will be able to:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

 

You will learn:

Module 1: Cisco Unified Intelligence Center Overview
  • Introducing Cisco Unified Intelligence Center
  • Managing Cisco Unified Intelligence Center Components
  • Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Understanding Cisco Unified Intelligence Center Security and License Types
  • Installing Cisco Unified Intelligence Center
  • Understanding Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center
  • Running Cisco Unified Intelligence Center Reports
  • Using Value Lists and Collections
  • Using Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports
  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • Creating a New Cisco Unified Intelligence Center Report
  • Searching Call Detail Records
Live Online Training (Duration : 24 Hours)
Group Training 1100 Per Participant
Online
15 - 17 Aug GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 - 07 Sep GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 05 Oct GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.
1300 + If you accept merging of other students.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Ultra-Fast Track

If you can't spare 24 hours. We can offer you an Ultra-Fast Track for 12 hours for only USD 1,040
Enquire Now!

Course Prerequisites
  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable. AUCCE1 or AUCCE2 or DUCCE
  • A working knowledge of contact center operations is desirable.

Recommended prerequisites:

  • AUCCE1 - Administering Cisco Unified Contact Center Enterprise Part 1
  • AUCCE2 - Administering Cisco Unified Contact Center Enterprise Part 2
  • DUCCE - Deploying Cisco Unified Contact Center Enterprise

 

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FAQ's


Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Courseware
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
Yes.
No, it is not included.
In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, Goa, Delhi, Bangalore.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

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