Deploying Cisco Unified Intelligence Center (DUIC) Training

Deploying Cisco Unified Intelligence Center (DUIC) Certification Training Course Overview

Enroll for 3-day Deploying Cisco Unified Intelligence Center (DUIC) course from Koenig Solutions accredited by Cisco. This course teaches you the skills required to make the most of Cisco's Unified Intelligence Center 8.0.4 solution.

Through a blend of hands-on labs and interactive lectures, you will learn about how to do  end-to-end reporting solution designed to make the task of creating reports and managing disparate data sources easier for the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Target Audience:

  • Cisco customers
  • Cisco technology partners
  • Cisco employees

Learning Objectives:

After completing this course, you will be able to:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

 

Deploying Cisco Unified Intelligence Center (DUIC) Training (Duration : 24 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training On Request
Group Training
08 - 10 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 08 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Cisco Unified Intelligence Center Overview
  • Introducing Cisco Unified Intelligence Center
  • Managing Cisco Unified Intelligence Center Components
  • Understanding Cisco Unified Intelligence Center Deployment Considerations
  • Understanding Cisco Unified Intelligence Center Security and License Types
Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security
  • Installing Cisco Unified Intelligence Center
  • Understanding Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center
Module 3: Cisco Unified Intelligence Center Reports
  • Running Cisco Unified Intelligence Center Reports
  • Using Value Lists and Collections
  • Using Permalinks
  • Modifying Cisco Unified Intelligence Center Stock Reports
Module 4: Cisco Unified Intelligence Center Custom Reporting
  • Understanding Cisco Unified CCE Key Concepts
  • Using Report Definitions
  • Creating a New Cisco Unified Intelligence Center Report
  • Searching Call Detail Records
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Course Prerequisites
  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable. AUCCE1 or AUCCE2 or DUCCE
  • A working knowledge of contact center operations is desirable.

Recommended prerequisites:

  • AUCCE1 - Administering Cisco Unified Contact Center Enterprise Part 1
  • AUCCE2 - Administering Cisco Unified Contact Center Enterprise Part 2
  • DUCCE - Deploying Cisco Unified Contact Center Enterprise