Cisco Contact Center Training and Certification Courses

Cisco Contact Center technology provide powerful, agent-based services that result in reduced business costs and improved customer response by giving sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. It empowers the powerful administration of inbound and outbound voice, email, web chat, and customer interactions.
 
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  • 2. Can you only spend 4-hours per day?
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  • If your answer is yes to any one of the above, you need 1-on-1- Training
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4-Hour Sessions
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  • The course will be free if we are not able to start within 7 days of booking.
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Implementing Cisco Contact Center Enterprise (CCEI) v1.0

Duration: 24 Hours English

Per Participant
Deploying Cisco Contact CenterExpress (UCCXD) v 6.0

Duration: 40 Hours English

Per Participant
Advanced Scripting for Cisco Unified Contact Center Express - ASCCX

Duration: 24 Hours English

Per Participant
Cisco Unified Communications from Beginner to Expert

Duration: 80 Hours English

Per Participant
Integrating Cisco Enterprise Chat and email with UCCE

Duration: 32 Hours English

Per Participant
DUCCE -Deploying Cisco Unified Contact Center Enterprise

Duration: 40 Hours English

Per Participant
IPT and UCCX

Duration: 40 Hours English

Per Participant
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