Cisco Contact Center Training and Certification Courses

Cisco Contact Center technology provide powerful, agent-based services that result in reduced business costs and improved customer response by giving sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. It empowers the powerful administration of inbound and outbound voice, email, web chat, and customer interactions.
 

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Deploying Cisco Contact CenterExpress (UCCXD) v 6.0
Nov 2021

Duration: 5 Days English

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AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2
Nov 2021

Duration: 5 Days English

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Advanced Scripting for Cisco Unified Contact Center Express - ASCCX
Oct 2021

Duration: 3 Days English

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AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1
Nov 2021

Duration: 5 Days English

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Cisco Unified Communications from Beginner to Expert
Nov 2021

Duration: 10 Days English

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UCCXD Deploying Cisco Unified Contact CenterExpress v6.0 with Work Force Management and QMS
Nov 2021

Duration: 7 Days English

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Integrating Cisco Enterprise Chat and email with UCCE
Nov 2021

Duration: 4 Days English

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DUCCE -Deploying Cisco Unified Contact Center Enterprise
Oct 2021

Duration: 5 Days English

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IPT and UCCX
Oct 2021

Duration: 5 Days English

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Implementing Cisco Contact Center Enterprise (CCEI) v1.0
Nov 2021

Duration: 3 Days English

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