Cisco Contact Center Training and Certification Courses

Cisco Contact Center technology provide powerful, agent-based services that result in reduced business costs and improved customer response by giving sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. It empowers the powerful administration of inbound and outbound voice, email, web chat, and customer interactions.
 

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Deploying Cisco Contact CenterExpress (UCCXD) v 6.0

Duration: 5 Days English

Per Participant
AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2

Duration: 5 Days English

Per Participant
Advanced Scripting for Cisco Unified Contact Center Express - ASCCX

Duration: 3 Days English

Per Participant
AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1

Duration: 5 Days English

Per Participant
Cisco Unified Communications from Beginner to Expert

Duration: 10 Days English

Per Participant
Integrating Cisco Enterprise Chat and email with UCCE

Duration: 4 Days English

Per Participant
DUCCE -Deploying Cisco Unified Contact Center Enterprise

Duration: 5 Days English

Per Participant
IPT and UCCX

Duration: 5 Days English

Per Participant
Implementing Cisco Contact Center Enterprise (CCEI) v1.0

Duration: 3 Days English

Per Participant
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