Cisco Contact Center Training and Certification Courses

Cisco Contact Center technology provide powerful, agent-based services that result in reduced business costs and improved customer response by giving sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services. It empowers the powerful administration of inbound and outbound voice, email, web chat, and customer interactions.
 
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4-Hour Sessions
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  • • The course will be free if we are not able to start within 7 days of booking.
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Implementing Cisco Contact Center Enterprise (CCEI) v1.0
Jun 2022

Duration: 24 Hours English

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Deploying Cisco Contact CenterExpress (UCCXD) v 6.0
Jun 2022

Duration: 40 Hours English

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Advanced Scripting for Cisco Unified Contact Center Express - ASCCX
Jun 2022

Duration: 24 Hours English

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Cisco Unified Communications from Beginner to Expert
Jun 2022

Duration: 80 Hours English

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UCCXD Deploying Cisco Unified Contact CenterExpress v6.0 with Work Force Management and QMS
Jun 2022

Duration: 56 Hours English

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Integrating Cisco Enterprise Chat and email with UCCE
Jun 2022

Duration: 32 Hours English

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AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0
Jun 2022

Duration: 40 Hours English

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AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0
Jun 2022

Duration: 40 Hours English

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DUCCE -Deploying Cisco Unified Contact Center Enterprise
Jun 2022

Duration: 40 Hours English

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IPT and UCCX
Jun 2022

Duration: 40 Hours English

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