Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp (CCEAARBC)

Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp (CCEAARBC) Certification Training Course Overview

Enroll for 5-day Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp (CCEAARBC) course from Koenig Solutions accredited by Cisco.

This 5 day Bootcamp combines the following two courses

Target Audience:

  • Deployment engineer
  • Sales engineer
  • Administrators
  • Business liaisons
  • Managers overseeing CCE deployments

Learning Objectives:

After completing this course, you will be able to:

  • Configure an advanced VoiceXML (VXML) application implementing DB lookup functionality and digit collection using Call Studio and CCE Scripting tools; present call data collected from the caller to the Agent desktop.
  • Provision CCE to support Cisco Unified Communications Manager (CUCM) calls to the Contact Center using CUCM and CCE configuration tools. This functionality enables CCE Route Requests from CUCM to support contacts initiated from a CUCM managed device (Gateways, Phones, Line Side Interactive Voice Response [IVR] Ports). This functionality can also enable non-Contact Center calls and calls handled by Agents, whether existing or new.
  • Access and deploy custom gadgets to the Finesse desktop using the CCE Web Administration tool to further enhance functionality of the Finesse Agent Desktop.
  • Successfully deploy Mobile Agent in a CCE Environment.
  • Successfully deploy Post Call Survey in a CCE Environment.
  • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
  • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
  • Discuss the functional attributes of the Cisco Unified Intelligence Center
  • Customize Cisco Unified Intelligence Center Reports and Views

 

 

Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp (CCEAARBC) (40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1700
08 - 12 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1950
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • Basic knowledge of networking (Windows Active Directory, SQL) and components (servers, routers, switch) is helpful but not required.
  • Working knowledge of Unified Communications Manager and voice gateways
  • Basic understanding of Cisco Unified Contact Center Enterprise architecture and operation

          Recommended Cisco courses that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  •  Administering Cisco Contact Center Enterprise (CCEA)