Master Cisco Collaboration Systems Release 12.x (CSR12ADMIN) Administration with Our Workshop!

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Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN) Course Overview

The Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN) course provides system administrators with the skills required to properly configure and manage the Cisco collaboration systems. The course includes hands-on labs that teach administrators basic setup and deployment of the system, configuration of various components, and troubleshooting techniques. Lectures focus on system design and integration of the various systems capabilities, such as voice, video, messaging, mobility, and presence into an existing enterprise design. Topics include general configuration and system security, as well as integration of Cisco Unified Communications Manager and Cisco Unity Connection. In addition, this course provides an overview of the other main Cisco collaboration applications and how they can be integrated into the overall collaboration solution.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified Communications Manager
  • Introduction and Overview of the Cisco Collaboration application including licensing
  • Planning and design of a Cisco Collaboration environment and adaptation to meet business requirements
  • Registration of telephones using pools and templates to ensure a modular and efficient administration
  • Administration of local end users and synchronization of users from an LDAP server, including LDAP authentication
  • Description of gateways and their protocols H. 323, MGCP and SIP as well as establishing a connection to a SIP service provider)
  • Description of dial plan components, including call routing logic and digit manipulation
  • Description of call privileges and location-based bandwidth limitations for audio and video calls
  • Description of media resources and media control for conferences, transcoding, MOH and other applications
  • Implementation of Extension Mobility
  • Implementation of call coverage such as call acceptance, hunt groups, intercom and others
  • Implementation of Mobile Connect (single number reach)
  • Integration of Cisco Unity Connection with Cisco Unified Communications Manager
  • Set up of Cisco Unity Connection system settings, authentication and other basic settings
  • Set up of templates and Class of Service for modular administration
  • Synchronization of users from anLDAP server to Cisco Unity Connection
  • Configuration of call forwarding to Cisco Unity Connection including call routing
  • Configuration of an Auto Attendant: Greeting of users and forwarding to call groups
  • Configuration of Unified Messaging (single inbox)
  • Integration of Cisco Unified IM and Presence into Cisco Unified Communications Manager
  • Integration of Cisco Jabber with Cisco Unity Connection and activation of Enterprise Instant Messaging
  • Set up an LDAP server as contact source for the resolution of number to name
  • Provisioning of Cisco Jabber for desktop and softphone mode
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

• Knowledge of VoIP, IP Telephony, and Enterprise Networking
• Understanding of Public Switched Telephone Network (PSTN)
• Understanding of Session Initiation Protocol (SIP)
• Understanding of Long Distance and International Dial Plans
• Experience with Cisco Unified Communication Manager (CUCM)
• Experience with Cisco Unified Contact Center Express (UCCX)
• Experience with Cisco Unity Connection (CUC)
• Experience with Cisco Expressway (CE)
• Understanding of Quality of Service (QoS)
• Experience with Media Resources such as Conferencing, Transcoding, and MTPs

Target Audience

The Cisco Collaboration Systems Release 12
x Administrator Workshop (CSR12ADMIN) training is specifically designed for system administrators, technicians, and engineers who have at least one year of experience in administering and troubleshooting IP-based networks
Candidates should have an understanding of Cisco collaboration architecture and features, and an understanding of Unified Communications (UC) and IP Telephony concepts
This training course is suitable for professionals who are already familiar with Cisco collaboration products and technologies and are looking to learn the new features of Release 12
This course is beneficial to anyone looking to gain further knowledge of system administration, troubleshooting, and configuration of collaboration products
Ultimately, this course is ideal for anyone looking to become a Cisco Collaboration Systems Release 12
x Administrator

Learning Objectives of Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN)

1. Explain how the components of a Cisco Collaboration Systems Release 12.x system relate to and support each other.
2. Grasp the design and deployment considerations for a Cisco Collaboration System Release 12.x deployment.
3. Understand the various components and services that make up the Cisco Collaboration System Release 12.x.
4. Learn the requirements and processes for effective system monitoring.
5. Master the associated base operating system and security configurations.
6. Develop a strategy and knowledge to provide a resilient and reliable system.
7. Explore options to customize the system according to specific requirements.
8. Investigate and understand the major features and functions of Cisco Unified Communications products and IM & Presence components.
9. Identify typical troubleshooting scenarios and scenario resolution.
10. Identify best practices and common practices to ensure stability and optimal performance of the system.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
on Trust Pilot
Student Name Feedback
Saad Mohammed Alramaih
United States
A1. Keep going


1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
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Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



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