Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN)

Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN) Certification Training Course Overview

Enroll for 5-days Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN) course from Koenig Solutions accredited by Cisco. Cisco Collaboration Systems Release 12.x is a modern, yet simple communications solution designed to strengthen business relationships through better interactions and experiences for midsize to large businesses. It is a simple to deploy, manage, and maintain solution, supporting multiple applications on one virtualized platform. It is easily accessible, interoperable, and scalable solution. The aim of this course is to help you obtain skills and knowledge necessary for initial Cisco Collaboration Systems Release 12.x setup, integration, and configuration along with the day-to-day administration and management tasks. It emphasizes on the initial design, integration, configuration, and administration of Cisco Collaboration applications. It also includes hands-on labs focused on configuration, verification, administration, and day-to-day management tasks.

Target Audience:

  • System administrators
  • Support engineers
  • Professionals who require an understanding of the Cisco Collaboration solution.

Learning Objectives:

After completing this course, you will be able understand the following:

  • Implementation of Cisco Unified Communications Manager and its features
  • Implementation of Cisco Unity Connection and its features
  • Implementation of Cisco Unified IM and Presence and its features


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Cisco Collaboration Systems Release 12.x Administrator Workshop (CSR12ADMIN) (40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1700
15 - 19 Nov GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 1950
4 Hours
8 Hours
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Course Modules

Module 1: Cisco Unified Communications Manager
  • Introduction and Overview of the Cisco Collaboration application including licensing
  • Planning and design of a Cisco Collaboration environment and adaptation to meet business requirements
  • Registration of telephones using pools and templates to ensure a modular and efficient administration
  • Administration of local end users and synchronization of users from an LDAP server, including LDAP authentication
  • Description of gateways and their protocols H. 323, MGCP and SIP as well as establishing a connection to a SIP service provider)
  • Description of dial plan components, including call routing logic and digit manipulation
  • Description of call privileges and location-based bandwidth limitations for audio and video calls
  • Description of media resources and media control for conferences, transcoding, MOH and other applications
  • Implementation of Extension Mobility
  • Implementation of call coverage such as call acceptance, hunt groups, intercom and others
  • Implementation of Mobile Connect (single number reach)
Module 2: Cisco Unity Connection
  • Integration of Cisco Unity Connection with Cisco Unified Communications Manager
  • Set up of Cisco Unity Connection system settings, authentication and other basic settings
  • Set up of templates and Class of Service for modular administration
  • Synchronization of users from anLDAP server to Cisco Unity Connection
  • Configuration of call forwarding to Cisco Unity Connection including call routing
  • Configuration of an Auto Attendant: Greeting of users and forwarding to call groups
  • Configuration of Unified Messaging (single inbox)
Module 3: Cisco Unified IM and Presence
  • Integration of Cisco Unified IM and Presence into Cisco Unified Communications Manager
  • Integration of Cisco Jabber with Cisco Unity Connection and activation of Enterprise Instant Messaging
  • Set up an LDAP server as contact source for the resolution of number to name
  • Provisioning of Cisco Jabber for desktop and softphone mode
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Course Prerequisites

Knowledge of traditional PBXs.