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We're here to help you find itUnlock the full potential of Cisco Collaboration Applications with our Implementing Cisco Collaboration Applications (CLICA) 1.2 course. Designed for IT professionals looking to specialize, this 40-hour training delves into critical setups like Single Sign-On (SSO), Cisco Unity Connection, and Application clients. You'll gain hands-on experience in streamlining communication, ensuring compliance, and enhancing system efficiency. Prerequisites include a basic understanding of Networking, voice and video, and Cisco Unified Communications Manager. By the end, not only will you troubleshoot with confidence, but you’ll also earn 40 Continuing Education (CE) credits towards recertification. Dive into practical modules from Call handling to Compliance message archiving and emerge expertise-ready.
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Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
To ensure success in the Implementing Cisco Collaboration Applications (CLICA) 1.2 course, students are recommended to have the following minimum prerequisites:
These prerequisites are designed to help you grasp the course content effectively and maximize your learning experience.
The Implementing Cisco Collaboration Applications (CLICA) 1.2 course is designed for IT professionals aiming to master Cisco Collaboration solutions. Ideal for those seeking CE credits for recertification.
Target audience includes:
The Implementing Cisco Collaboration Applications (CLICA) 1.2 course focuses on advanced skills for configuring and troubleshooting essential Cisco communication tools, streamlining communication, and enhancing compliance and system efficiency.
Cisco Unified Communications Manager (CUCM) is a software-based call-processing system developed by Cisco. This technology, often part of Cisco unified call manager training programs, centralizes call management to aid organizations in more effectively managing call routing and processing. CUCM supports various communication features such as voice, video, data, and mobility products. CUCM training and cucm courses, including the specialized 300-810, prepare professionals to install, configure, and maintain the Cisco Unified Communications infrastructure, enhancing the way corporations communicate and collaborate internally and with clients.
Networking, voice, and video refer to the interconnected systems that allow for data, voice communication, and video transmission across various networks. Networking involves the linkage of computers and other devices to share resources and information. Voice networks specifically manage the delivery of voice communications, like phone calls over the internet. Video networks are designed to handle the transmission of video content, crucial for video conferencing and streaming services. These technologies support modern business communications and are essential for distance learning, remote work, and telecommunications. Understanding and setting up these technologies might involve training like Cisco Unified Call Manager (CUCM) training.
Compliance message archiving is the process of storing and preserving electronic communications, such as emails and instant messages, to comply with legal and regulatory requirements. This practice ensures that businesses can produce these communications as evidence in litigation or during audits. By archiving messages, companies mitigate legal risks, enhance data management, and improve operational efficiency. This process is crucial for maintaining the integrity and security of communication data over long periods.
Call handling refers to the management and routing of phone calls in an organization to ensure efficient communication. This process is vital in customer service to direct calls to the appropriate department or individual swiftly. Training in systems like Cisco Unified Call Manager (CUCM) through courses such as Cisco CUCM training or CUCM training helps professionals learn to configure and manage call handling systems efficiently, enhancing the caller's experience and maximizing organizational productivity. Advanced certifications, for instance, the 300-810, further empower professionals to handle more complex scenarios and optimize the telecommunications infrastructure.
Single Sign-On (SSO) is a technology that allows users to log in once and gain access to multiple applications without having to sign in separately for each one. SSO simplifies the management of multiple usernames and passwords, improves user experience, and enhances security by reducing the number of authentication challenges, making it easier to enforce robust password policies and monitor user accesses. It's commonly used in organizations to streamline user access to systems and applications, ranging from email to collaboration platforms and beyond, saving time and reducing help desk calls related to password issues.
Cisco Unity Connection is a robust unified messaging and voicemail solution integrated with Cisco Unified Call Manager. It enhances business communication efficiency by allowing users to access and manage voice messages in various ways—through email, web browsers, or smartphones. Unity Connection supports speech recognition, helps organize messages by priority, and allows for personalized greetings and message-routing rules. This platform is often featured in comprehensive CUCM training and CUCM courses, which cover in-depth functionalities, configuration, and administration, ideal for IT professionals looking to specialize in Cisco systems.
The Implementing Cisco Collaboration Applications (CLICA) 1.2 course is designed for IT professionals aiming to master Cisco Collaboration solutions. Ideal for those seeking CE credits for recertification.
Target audience includes:
The Implementing Cisco Collaboration Applications (CLICA) 1.2 course focuses on advanced skills for configuring and troubleshooting essential Cisco communication tools, streamlining communication, and enhancing compliance and system efficiency.
