Implementing Cisco Collaboration Applications (CLICA) 1.2 Course Overview

To ensure success in the Implementing Cisco Collaboration Applications (CLICA) 1.2 course, students are recommended to have the following minimum prerequisites:

• Basic understanding of networking technologies
• Basic knowledge of voice and video communications
• Experience with Cisco Unified Communications Manager, including:
  • Managing a single-site dial plan
  • Configuring a single Public Switched Telephone Network (PSTN) gateway
  • Setting up Session Initiation Protocol (SIP) trunks

These prerequisites are designed to help you grasp the course content effectively and maximize your learning experience.

Target Audience for Implementing Cisco Collaboration Applications (CLICA) 1.2

The Implementing Cisco Collaboration Applications (CLICA) 1.2 course is designed for IT professionals aiming to master Cisco Collaboration solutions. Ideal for those seeking CE credits for recertification.

Target audience includes:

• Network Engineers
• Systems Engineers
• Voice and Unified Communications Administrators
• Collaboration Architects
• IT Managers overseeing voice/video solutions
• Technical Support Personnel for Cisco Collaboration Solutions
• Unified Communications Managers with a focus on Cisco systems
• Professionals preparing for Cisco Collaboration certifications

Learning Objectives - What you will Learn in this Implementing Cisco Collaboration Applications (CLICA) 1.2?

Introduction to the Course's Learning Outcomes and Concepts Covered

The Implementing Cisco Collaboration Applications (CLICA) 1.2 course focuses on advanced skills for configuring and troubleshooting essential Cisco communication tools, streamlining communication, and enhancing compliance and system efficiency.

Learning Objectives and Outcomes:

• Integrate Cisco Unity Connection: Learn to effectively integrate Cisco Unity Connection with other Cisco communication applications.
• Manage Cisco Unity Connection Call Handlers: Acquire skills to configure and manage call handlers for efficient call routing and management.
• Troubleshoot Cisco Unity Connection: Develop the ability to diagnose and resolve issues within Cisco Unity Connection environments.
• Implement Single Sign-On (SSO): Gain knowledge on configuring and managing SSO for Cisco Unified Communications applications to simplify user authentication.
• Utilize Cisco IM and Presence: Learn to implement and manage Cisco Instant Messaging and Presence for enhanced internal communication.
• Customize Cisco Jabber: Understand the customization of Cisco Jabber to meet specific organizational communication needs.
• Comply with Message Archiving Requirements: Get equipped to set up compliance measures for message archiving in Cisco IM and Presence.
• Troubleshoot Webex App: Develop troubleshooting skills specific to the Webex application to ensure uninterrupted communication services.