The Implementing Cisco Unified Contact Center Enterprise, Part 2 v2.0 course (SUCCESS 2) from Cisco is specifically designed for professional-level network engineers, system engineers, and customer journey designers who plan to deploy, administer and maintain Cisco Unified Contact Center Enterprise (UCCE) solutions.
This course goes in-depth into the UCCE advanced technologies and applications and goes beyond the introductory course—Implementing Cisco Unified Contact Center Enterprise, Part 1 v2.0 course (this course is a prerequisite to SUCCESS 2).
The objectives of this course are to understand and configure the advanced features of the Cisco UCCE solution; gain an understanding of how to develop standard Cisco UCCE agent scripts; build, modify, and publish a simple Cisco agent script; understand how to monitor, troubleshoot, and administer Cisco UCCE solutions; gain an understanding of the purpose, configuration, and operation of the optional Cisco UCCE applications; administer advanced UCCE scripting including scripting elements and their corresponding operations; understand the architecture and components of CVP including its purpose, applicable protocols and operations.
Upon completion of this course, students will be well prepared for successfully completing the Implementing Cisco Unified Contact Center Enterprise v2.0 exam.
This is a Rare Course and it can be take up to 3 weeks to arrange the training.
Flexible Dates
Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.4-Hour Sessions
Training never been so convenient- attend training sessions 4-hour long for easy learning.Destination Training
Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.Live Online Training (Duration : 40 Hours) 3300 Per Participant & excluding VAT/GST | |||
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This course is an advanced course in the Cisco Unified Contact Center Enterprise (UCCE) architecture. To enroll in this course, you must have any of the following prerequisites:
• Cisco Unified Contact Center Enterprise, Part 1 v2.0 (AUCCE1)
• (or) knowledge equivalent to the AUCCE1 course
• Cisco Certified Network Associate (CCNA) Voice certification
• Technical knowledge of Voice over IP (VoIP)
• Knowledge of basic PSTN concepts
• Experience configuring Unified Communications Manager (CUCM)
• Understanding of customer interaction solutions
The target audience for AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0 training are individuals who have prior knowledge and experience in implementation, troubleshooting, and maintenance of CCX Enterprise and/or Cloud infrastructures
They should have experience of using Unified Communications Manager and its associated products, including document understanding of routing, quality of service (QoS), network topology, and Voice over IP (VoIP)
In addition to this, the individuals should also have knowledge of the various components of Unified Contact Center Enterprise and their features, installation and provisioning of Cisco Unified Contact Center Express, design, configuration and troubleshooting of CCX Enterprise routing, Call Log Analyzer and Voicemail, Cisco Finesse, Cisco Statistic Manager, IP IVR, and cisco eServices
This training will help them enhance their current skills and design, architect, and implement a Cisco Unified Contact Center Enterprise solution
The AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 v2.0 training course enables networking professionals to increase their understanding of, implement, and maintain Cisco Unified Contact Center Enterprise (Unified CCE).The objectives of the training include the ability to configure cluster nodes, integrate with applications, optimize performance, and troubleshoot issues. By the end of the course, students should be able to configure and optimize Session Border controllers, database replication, agent and supervisor features, as well as apply best practices for monitoring and fine tuning the solution. Additional topics including Cisco Finesse, Quality Management, and third party database integration are also covered.
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Kevin Adkins
United States |
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United States |
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Anand Indupally
United States |
A2. I found this company very friendly and flexible, especially Dipak & John !!! they have extended their support to me during this learning process! which make me to come back to Koenig !!! |
Aziz Ali
United States |
A2. Good Customer Service Quality teaching One-On-One learning techniques. |