AUCCE1 - Administering Cisco Unified Contact Center Enterprise Part 1

Download Course Contents

AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Course Overview

Medium to large-scale enterprises looking to introduce a contact center solution has already heard of Cisco’s UCCE solution. The software is able to scale up to 60,000+ agents while helping businesses set up call center environments and distribute the large volume of customer calls to the agents.

The system must be configured to the organization's specific requirements, which require a certified professional. The AUCCE1 - Administering Cisco Unified Contact Center Enterprise Part 1 v 2.0 is part of a training course series to help professionals understand the many features of the platform and adapt them to organizations of their choice. Check out the dates below to enroll in this Administering Cisco Unified Contact Center Enterprise Training today.

The 1-on-1 Advantage


Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

You will learn:

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Components and Architecture
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager
  • Script Editor Overview
  • Scripting for CVP
  • CTI Options Overview
  • Configuring ICM for Agent Functionality
  • Configuring UCM for Agent Functionality
  • Scripting ICM for Agent Functionality
  • Basic IVR Scripting with MicroApps
  • ICM MicroApps
  • Cisco Unified ICM Enterprise Scripting Using MicroApplications
  • ICM Considerations for Reporting and Monitoring
  • Precision Routing
  • RONA
  • Basic VXML Functionality
  • Installing and Configuring VXML
  • Cisco Unified IC Overview
  • Cisco CUIC Reporting
  • Overview of the UCCE Lab Environment
  • Explore your Voice Gateway (Ingress/VXML)
  • Explore CVP and ICM Servers
  • Tools and Utilities for administering ICM Dialled Numbers and Call Types
  • Prepare a simple script
  • Use ICM Tools for ICM Scripts
  • Configure ICM for Basic Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Install CTIOS Agent Desktop
  • Testing Basic Skill Group functionality in an ICM Script
  • Media Files and Variable in ICM Scripting
  • Basic IVR Scripting with MicroApps
  • Configuring CCE for Monitoring, Reporting
  • Configuring Precision Routing
  • RONA
  • Implement Administrative Scripts
  • Configure Calls using SIP with Proxy
  • CTI Route Point Initiated Calls
  • Contact Center Management Portal (CCMP) **Optional**
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Application with an ICM Script
  • CUIC Reports and Dashboards
Live Online Training (Duration : 40 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

2400 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Ultra-Fast Track
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
2100 Per Participant Incl. Official Courseware
12 - 16 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
16 - 20 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 10 Feb
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

In order to sit this Administering Cisco Unified Contact Center Enterprise course, participants should have;

  • Basic knowledge of networking (SQL, Windows A/D) and components (switch, routers, servers,) is not required
  • Mandatory knowledge of a Windows computer, including a mouse and the simultaneous use of the Alt-Tab keys
  • Working knowledge of Unified Communications Manager and Voice Gateways: content from the VFCC course
  • A basic understanding of contact center operations

This course is designed for use by system engineers and Cisco customers involved in “Day 2” support of the Cisco Unified Contact Center Enterprise solution deployed in a CVP comprehensive environment.

This Administering Cisco Unified Contact Center Enterprise course describes the requirements, resources, and tools needed to perform routine additions, moves, and changes in the inbound/outbound UCCE environment. This AUCCE1 course is also intended for individuals administering the solution or who is responsible for Level 1-2 support of the solution.

Key Features of AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v 2.0 Training Course:

  • 5-day Instructor-led Administering Cisco Unified Contact Center Enterprise Training
  • Get access to a free 1-hour Administering Cisco Unified Contact Center Enterprise course preview to learn Microsoft Windows 10 OS
  • Expert Cisco instructors across the globe
  • Accredited AUCCE1 course material prepared by SMEs
  • Get real-life experience through Cisco lab sessions
  • Industry-recognized AUCCE1 Course Completion certificate provided
  • Administering Cisco Unified Contact Center Enterprise training provided across 100+ locations globally

Who can take up Administering Cisco Unified Contact Center Enterprise Training?

Job roles that can take up Administering Cisco Unified Contact Center Enterprise training include, but are not limited to:

  • IT Administrators
  • UCCE Deployment Specialists
  • IT Managers
  • Team Leads
  • Networking Specialists
  • Configuration Specialists
  • Infrastructure Specialists
  • UCCE End Users
  • Professionals who are working on UCCE Level 1 and 2
  • Professionals looking to clear the AUCCE1 certification examination

Learning Objectives of Administering Cisco Unified Contact Center Enterprise Training

The Administering Cisco Unified Contact Center Enterprise course consists of seven different modules ranging from “Cisco Unified Contact Center Enterprise v10 Foundations” to “Cisco Unified Intelligence Center Reporting.” Each module includes a practical lab to give students a more hands-on understanding of the course content.

Upon AUCCE1 course completion, students are able to;

  • Identifying the basic components and operations of the Unified CCE solution
  • Configuring and scripting a basic UCCE CVP deployment
  • Performing the ICM configuration tasks required to support basic agent functionality
  • Building and testing a basic ICM script utilizing micro apps
  • Configuring and scripting UCCE to support reporting requirements, precision queuing and RONA
  • Deploying the CVP VXML component in a Unified CCE solution successfully
  • Generating basic reports using Cisco Unified IC

Getting Cisco certified is a professional leg up in any capacity with the organization’s existing market share and relevance. The average salary of a Cisco UCCE certified professional is higher than the US national average and sits at USD 124,679 annually.

AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v 2.0 Exam Format

Upon Administering Cisco Unified Contact Center Enterprise Part 1 V 2.0-course completion, students have completed one of the requirements needed to sit the 500-450 Implementing and Supporting Cisco Unified Contact Center Enterprise examination.

The examination tests candidates on their knowledge of installing and deploying Cisco Unified Contact Center (Cisco Unified CCE) solutions). Cisco Unified CCE is a part of the Cisco Unified Communications application suite that offers intelligent call routing, network to desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

Exam Code 500-450 UCCEIS
Exam Name Implementing and Supporting Cisco Unified Contact Center Enterprise
Exam Type Multiple-choice and Multiple response questions
Exam Cost USD 300
Total Questions 65 - 75 Questions
Exam Duration 75 Minutes
Languages English


  • Description of the fault-tolerant characteristics of the Cisco Unified CCE solution, including Cisco Unified Intelligence Center, Cisco Unified Customer Voice Portal, and Cisco Finesse (14%)
  • Description of the installation process for ICM components of the Cisco Unified CCE solution, including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse (21%)
  • Description of the call flow scripting process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified CCE solution (18%)
  • Understanding Cisco Unified CCE Tools, including Cisco Unified IC, Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse Tools (16%)
  • Identify Cisco Unified ICM, Cisco Finesse, and Cisco Unified CVP (11%)
  • Understanding of Cisco Unified CCE agent supervision issues and considerations (7%)

Request More Information

Add Name and Email Address of participant (If different from you)


In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, Goa, Delhi, Bangalore.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
No, it is not included.

The intended audience for this AUCCE1 Part 1 V2.0 course includes channel partners, resellers, customers looking to understand the product or employees in charge of implementation and/or management of the same.

The cost of the Administering Cisco Unified Contact Center Enterprise course tends to vary based on the delivery partner and the format of the learning experience. The average cost of the AUCCE1 course sits at USD 1400, while the examination sits at an average cost of USD 300.

The average duration for this AUCCE1 course is a 5-day instructor-led training that will be delivered by an expert Cisco trainer with real-world industry expertise. The training duration may vary as Koenig Solutions delivers this course in both 4 hours / day and 8 hours / day as delivery options.

It is strongly recommended that students sit the Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 and Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 courses before sitting the examination.

Participants who enroll for the Administering Cisco Unified Contact Center Enterprise certification training will get:

A copy of the AUCCE1 course material

500-450 Sample Papers

Hands-on exercises developed by an expert trainer

AUCCE1 course completion certificate from a Microsoft Gold Partner

Yes, Koenig Solutions is a Cisco Certified Partner to deliver Administering Cisco Unified Contact Center Enterprise Certification Training globally.

You can take up this Administering Cisco Unified Contact Center Enterprise Part 1 V 2.0 training course in multiple delivery modes that include:

  • Instructor-led Live online training
  • Instructor-led Classroom training
  • Fly-me-a-Trainer
  • Corporate/on-site training
  • 1-on-1 training

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.