Develop Your Skills with the AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Course

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AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Course Overview

AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 course is a five-day instructor-led course that prepares learners to administer Cisco Unified Contact Center Enterprise (Unified CCE). This course provides learners the knowledge and skills to configure, administer, and troubleshoot the components of Unified CCE, the Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), and related applications in multisite deployments and distributed deployment clusters.
At the end of the course, learners will be able to:
• Configure Unified CCE and its components.
• Understand the activities involved in administering Unified CCE and related applications.
• Troubleshoot common unanticipated Unified CCE behaviors.
• Provide basic administration for multiple Unified CCE deployments.
• Administer Cisco Unified ICME and related applications.
• Configure Unified CCE for multiple sites and distributed deployments.
• Use expertise to resolve complex customer challenges.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Introducing UCCE
  • Unified CCE Components and Architecture
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager
  • Script Editor Overview
  • Scripting for CVP
  • CTI Options Overview
  • Configuring ICM for Agent Functionality
  • Configuring UCM for Agent Functionality
  • Scripting ICM for Agent Functionality
  • Basic IVR Scripting with MicroApps
  • ICM MicroApps
  • Cisco Unified ICM Enterprise Scripting Using MicroApplications
  • ICM Considerations for Reporting and Monitoring
  • Precision Routing
  • RONA
  • Basic VXML Functionality
  • Installing and Configuring VXML
  • Cisco Unified IC Overview
  • Cisco CUIC Reporting
  • Overview of the UCCE Lab Environment
  • Explore your Voice Gateway (Ingress/VXML)
  • Explore CVP and ICM Servers
  • Tools and Utilities for administering ICM Dialled Numbers and Call Types
  • Prepare a simple script
  • Use ICM Tools for ICM Scripts
  • Configure ICM for Basic Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Install CTIOS Agent Desktop
  • Testing Basic Skill Group functionality in an ICM Script
  • Media Files and Variable in ICM Scripting
  • Basic IVR Scripting with MicroApps
  • Configuring CCE for Monitoring, Reporting
  • Configuring Precision Routing
  • RONA
  • Implement Administrative Scripts
  • Configure Calls using SIP with Proxy
  • CTI Route Point Initiated Calls
  • Contact Center Management Portal (CCMP) **Optional**
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Application with an ICM Script
  • CUIC Reports and Dashboards
Live Online Training (Duration : 40 Hours) 2300 + If you accept merging of other students. Per Participant & excluding VAT/GST
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

The following prerequisites are recommended for enrollment in Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Training (AUCCE1):
• Experience working with Cisco Unified Communications Manager (Unified CM)
• Basic knowledge of network and telephony
• Fundamentals of Contact Center concepts
• An understanding of Cisco Unified Contact Center Enterprise (Unified CCE) components, such as Cisco Unified Contact Center Express (Unified CCX), IPC Express (IPCX), Cisco Unified Mobility, and Cisco Agent Desktop
• Familiarity with Macromedia Flash Media Server
• Working knowledge of Cisco IP Voice Gateways
• Working knowledge of CVP components including Call Server, VoiceXML Gateway, and Statistical Reporting Server
• Understanding of Cisco IP Quality of Service (QoS) design and implementation

Target Audience

The AUCCE1 training course is tailored for IT professionals who are responsible for deploying and managing the Cisco Unified Contact Center Enterprise (UCCE) solution
This would include system administrators and IT staff responsible for deploying, monitoring, and managing the UCCE solution
To benefit from this course, individuals should be familiar with Cisco Unified Communication Manager (CUCM) and have basic knowledge of network protocols, such as, TCP/IP and SIP
Technical professionals with experience in Cisco Unified Contact Center, telephony, and customer support functions will also benefit from this course
With an understanding of the product, students who complete this course will gain the skills and knowledge necessary for successful implementation and maintenance of their UCCE solution

Learning Objectives of AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0

The Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 course provides training on how to install, configure, maintain, and troubleshoot Cisco Unified Contact Center Enterprise (UCCE) 8.x. Participants will learn how to create and configure scripts and processes, use ICM Editor to modify network and application resources, set call routing, and perform quality monitoring with UCCE. In addition, the course will teach how to configure custom administrator roles and set up reporting with Cisco’s Unified Intelligence Center. Upon completion of the course, students should have an understanding of how to deploy and maintain UCCE solutions.

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A2. Online session made me feel comfortable and chose the trainer
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A2. Good Customer Service Quality teaching One-On-One learning techniques.

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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

The intended audience for this AUCCE1 Part 1 V2.0 course includes channel partners, resellers, customers looking to understand the product or employees in charge of implementation and/or management of the same.

The cost of the Administering Cisco Unified Contact Center Enterprise course tends to vary based on the delivery partner and the format of the learning experience. The average cost of the AUCCE1 course sits at USD 1400, while the examination sits at an average cost of USD 300.

The average duration for this AUCCE1 course is a 5-day instructor-led training that will be delivered by an expert Cisco trainer with real-world industry expertise. The training duration may vary as Koenig Solutions delivers this course in both 4 hours / day and 8 hours / day as delivery options.

It is strongly recommended that students sit the Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 and Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 courses before sitting the examination.

Participants who enroll for the Administering Cisco Unified Contact Center Enterprise certification training will get:

A copy of the AUCCE1 course material

500-450 Sample Papers

Hands-on exercises developed by an expert trainer

AUCCE1 course completion certificate from a Microsoft Gold Partner

Yes, Koenig Solutions is a Cisco Certified Partner to deliver Administering Cisco Unified Contact Center Enterprise Certification Training globally.

You can take up this Administering Cisco Unified Contact Center Enterprise Part 1 V 2.0 training course in multiple delivery modes that include:

  • Instructor-led Live online training
  • Instructor-led Classroom training
  • Fly-me-a-Trainer
  • Corporate/on-site training
  • 1-on-1 training

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

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