Master AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Course Online

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AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Course Overview

The Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 (AUCCE1) certification is a globally recognized qualification that validates a professional's ability to administrate, manage, and configure Cisco Unified Contact Center Enterprise solutions. Being a vital aspect of customer relationship management, the certification covers fundamentals of contact center operations, routing components, Agent skill set, etc. Industries utilize this certification as a benchmark to gauge an individual’s understanding of the Contact Center Enterprise system, ensuring effective handling of high volume customer interactions in a seamless manner. It's also used to deploy advanced routing techniques and other key components for enhancing contact center efficiency.

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  • Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Online
11 - 15 Dec
09:30 PM - 05:30 AM CST
(8 Hours/Day)
Online
15 - 19 Jan
09:30 PM - 05:30 AM CST
(8 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites
- A basic understanding of networking (ie. TCP/IP, router and switch operations)
- Knowledge of Microsoft software products
- Understanding of basic telephony concepts
- Familiarity with SQL Server query language
- Prior experience with Cisco Unified Contact Center Enterprise solutions
- Skills in Cisco networking solutions.

AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Certification Training Overview

AUCCE1- Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 certification training provides foundational knowledge on the Cisco Unified Contact Center Enterprise solution. It covers topics such as system features, component architecture, call-routing scripts, administrative tasks and reports configuration. Other areas include setting up agents, control devices and using the Cisco Finesse Agent and Supervisor Desktop. This enables the learner to effectively manage the tools and techniques required in the daily operation of a Cisco Unified Contact Center Enterprise system.

Why Should You Learn AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0?

The AUCCE1 course provides knowledge about Cisco Unified Contact Center Enterprise solutions, boosting IT skills. It enhances understanding of system setup, routing calls, scripting, troubleshooting, and configuration. This leads to improved performance, efficiency and problem-solving abilities in contact center administration, thereby opening more advanced career opportunities in the tech industry.

Target Audience for AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Certification Training

- Cisco collaboration and networking professionals
- Technical personnel who maintain complex enterprise contact center solutions
- System engineers, administrators, and IT managers
- Support staff involved in day-to-day contact center operation
- Team leaders aiming to increase efficiency through innovative contact center technology.

Why Choose Koenig for AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Certification Training?

- Koenig Solutions is a top training institute highly acclaimed for its exceptional standard in education.
- Boosts your career by providing you with industry-relevant skills and knowledge.
- Affordable pricing structure for AUCCE1–Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 training.
- They offer a wide range of IT courses across various fields, catering to diverse learning needs.
- The training is led by certified, experienced instructors, attentive to individual learning needs.
- You have the flexibility to choose training dates as per your convenience.
- Their destination training program allows for immersive, intensive learning.
- The training courses are accredited, recognized internationally for their quality.
- Customized training programs designed to meet specific learning objectives effectively.
- Instructor-led online training modules for learning from anywhere, anytime.

AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Skills Measured

Upon completion of the AUCCE1- Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 certification training, individuals earn key skills in administering and managing the Cisco Unified Contact Center Enterprise system. These skills include understanding call routing, administering agent interface, scripting in Unified CCE, and troubleshooting. They will also acquire expertise in performing system setup, configuration, and management tasks. The training enhances their skills in managing caller interactions, reporting, and system monitoring.

Top Companies Hiring AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Certified Professionals

Major IT and communications companies such as IBM, Cisco Systems, Capgemini, TATA Consultancy Services, and Fiserv are some of the top employers hiring professionals with AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 certification. These companies require certified experts to manage and support their enterprise communication services and infrastructures.

Learning Objectives - What you will Learn in this AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 Course?

The learning objectives of the AUCCE1 - Administering Cisco Unified Contact Center Enterprise, Part 1 v2.0 course aim to instruct participants in the fundamental concepts and architecture of the Cisco Unified Contact Center Enterprise solution, often used in large customer contact centers to handle high call volumes. Students will learn how to administer and troubleshoot the basic features of the solution, including system install, configuration, call routing, scripting and reporting. They'll also gain knowledge in security management, troubleshooting, user administration, data validation, and call detail recording. It aims to equip students with skills needed to maintain daily system operation of the solution.
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Hari Patel
India
Very help full and friendly.

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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
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Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
No, the published fee includes all applicable taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
Koenig is a Cisco Learning partner based out of India having the delivering capability across all Cisco courses
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

The intended audience for this AUCCE1 Part 1 V2.0 course includes channel partners, resellers, customers looking to understand the product or employees in charge of implementation and/or management of the same.

The cost of the Administering Cisco Unified Contact Center Enterprise course tends to vary based on the delivery partner and the format of the learning experience. The average cost of the AUCCE1 course sits at USD 1400, while the examination sits at an average cost of USD 300.

The average duration for this AUCCE1 course is a 5-day instructor-led training that will be delivered by an expert Cisco trainer with real-world industry expertise. The training duration may vary as Koenig Solutions delivers this course in both 4 hours / day and 8 hours / day as delivery options.

It is strongly recommended that students sit the Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) 2.0 and Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 courses before sitting the examination.

Participants who enroll for the Administering Cisco Unified Contact Center Enterprise certification training will get:

A copy of the AUCCE1 course material

500-450 Sample Papers

Hands-on exercises developed by an expert trainer

AUCCE1 course completion certificate from a Microsoft Gold Partner

Yes, Koenig Solutions is a Cisco Certified Partner to deliver Administering Cisco Unified Contact Center Enterprise Certification Training globally.

You can take up this Administering Cisco Unified Contact Center Enterprise Part 1 V 2.0 training course in multiple delivery modes that include:

  • Instructor-led Live online training
  • Instructor-led Classroom training
  • Fly-me-a-Trainer
  • Corporate/on-site training
  • 1-on-1 training

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

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