Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1 Course Overview

Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1 Course Overview

Koenig Solutions offers the Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1 course designed for IT professionals looking to deepen their understanding of Cisco Unified Communications Manager. This 40-hour course covers essential topics such as Globalized Call Routing, Cisco Unified Mobility, and Cisco Unified Border Element, among others. You'll gain hands-on experience with SIP URI call routing and Call Admission Control, ensuring you can effectively manage advanced call control in real-world scenarios. Ideal for those who have completed the prerequisites, this training equips you with the skills to enhance communication services across complex networks. Join us to step up your expertise in managing sophisticated Cisco communication solutions.

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Course Prerequisites

Before enrolling in the Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1 course, it is essential that you have an understanding and foundational skills in the following areas to benefit maximally from the training:


These prerequisites ensure you have a solid base in Cisco collaboration technologies, which will enable you to effectively grasp the complex topics covered in the CLACCM course.


Target Audience for Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1

This Cisco CLACCM 1.1 course is tailored for IT professionals focused on advanced Cisco call control and mobility features.


  • Network Engineers
  • Systems Engineers
  • Voice System Administrators
  • Unified Communications Managers
  • IT Managers overseeing voice/collaboration solutions
  • Network Architects involved in communications deployment
  • Technical Support personnel for unified communications systems


Learning Objectives - What you will Learn in this Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1?

Learning Outcomes Introduction: This course equips you with advanced skills in managing sophisticated call control and mobility features within Cisco environments, emphasizing dynamic call routing, mobility management, and effective communications solutions deployment.

Learning Objectives and Outcomes:

  • Understand signaling and media protocols essential for Cisco deployments.
  • Configure and troubleshoot Cisco Unified Communications Manager Supplemental Services.
  • Employ effective call coverage strategies in Cisco Unified Communications Manager.
  • Implement and manage Cisco Unified Communications Manager Extension Mobility.
  • Use Cisco Unified Communications Manager Unified Mobility to enhance connectivity and user mobility.
  • Configure and optimize Cisco Unified Communications Manager Express for smaller environments.
  • Master globalized call routing to streamline and standardize international communications.
  • Implement advanced survivability for remote sites during WAN failures.
  • Manage and optimize Call Admission Control in Cisco Unified Communications Manager to maintain call quality in constrained bandwidth scenarios.
  • Enable URI Calling in Cisco Unified Communications Manager to simplify call routing and integration.
  • Effectively deploy multisite Cisco Unified Communications Manager environments to support large-scale operations.
  • Execute Global Dial Plan Replication to ensure consistency across the network.
  • Configure and manage Cisco Unified Border Element for secure and efficient border gateway operations.

Technical Topic Explanation

Cisco Unified Communications Manager

Cisco Unified Communications Manager (CUCM) is a software-based call-processing system developed by Cisco. This system facilitates voice, video, and data sharing through a single network infrastructure, ensuring cohesive communication experiences in businesses. CUCM manages the routing and directory services of calls within a network, simplifying complexity and improving connectivity. It supports various communication methods such as telephony, messaging, and conferencing. Organizations often participate in CUCM training or opt for a CLACCM course to understand how to effectively configure and maintain their systems to optimize performance and enhance organizational communication.

Globalized Call Routing

Globalized Call Routing is a technology used in communications systems, particularly in large businesses or organizations that operate across multiple geographic locations. This technology intelligently manages and directs incoming and outgoing calls to the correct destination based on factors such as location, time zone, and language preferences. It ensures that calls are routed in the most efficient and cost-effective way, improving customer service by connecting callers with the right resources or departments regardless of their global position.

Cisco Unified Mobility

Cisco Unified Mobility, part of Cisco's Unified Communications solutions, enables users to have their office phone calls redirected to any device, like a mobile phone or tablet. This feature allows professionals to maintain a single reachable contact number regardless of their location, promoting seamless communication. The system also offers convenient features such as single-number reach and the ability to switch active calls between devices without interruption, enhancing mobile workforce productivity.

Cisco Unified Border Element

The Cisco Unified Border Element (CUBE) is a network system that facilitates secure voice and video connectivity between different communication networks. As part of a Cisco VoIP infrastructure, it handles tasks like call signaling, media routing, and security functions to connect enterprise networks with external services, such as the internet or a private branch exchange (PBX). CUBE supports various features and protocols for enhanced communication and interoperability, making it crucial for businesses needing reliable and scalable voice and video communication solutions.

SIP URI call routing

SIP URI call routing involves using standardized addresses, known as SIP URIs (Uniform Resource Identifiers), to direct voice and video calls over an IP network. In a simple analogy, a SIP URI works like an email address; instead of sending emails, it is used to connect calls. Typically structured as username@domain.com, the routing process ensures that the call reaches the correct device by translating the URI into an IP address. This method provides a scalable and flexible way to handle telecommunications in both small businesses and large enterprises.

Call Admission Control

Call Admission Control (CAC) is a technique used in telecommunications networks to manage and limit the number of voice and video calls. CAC ensures that the network does not get overloaded with too many calls, which can degrade the quality of each call. By controlling how many calls are admitted onto the network, CAC maintains optimal performance and guarantees a higher quality service for active calls. This is crucial in both traditional telecom and modern IP-based networks to provide a consistent and reliable communication experience.

Target Audience for Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1

This Cisco CLACCM 1.1 course is tailored for IT professionals focused on advanced Cisco call control and mobility features.


  • Network Engineers
  • Systems Engineers
  • Voice System Administrators
  • Unified Communications Managers
  • IT Managers overseeing voice/collaboration solutions
  • Network Architects involved in communications deployment
  • Technical Support personnel for unified communications systems


Learning Objectives - What you will Learn in this Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) 1.1?

Learning Outcomes Introduction: This course equips you with advanced skills in managing sophisticated call control and mobility features within Cisco environments, emphasizing dynamic call routing, mobility management, and effective communications solutions deployment.

Learning Objectives and Outcomes:

  • Understand signaling and media protocols essential for Cisco deployments.
  • Configure and troubleshoot Cisco Unified Communications Manager Supplemental Services.
  • Employ effective call coverage strategies in Cisco Unified Communications Manager.
  • Implement and manage Cisco Unified Communications Manager Extension Mobility.
  • Use Cisco Unified Communications Manager Unified Mobility to enhance connectivity and user mobility.
  • Configure and optimize Cisco Unified Communications Manager Express for smaller environments.
  • Master globalized call routing to streamline and standardize international communications.
  • Implement advanced survivability for remote sites during WAN failures.
  • Manage and optimize Call Admission Control in Cisco Unified Communications Manager to maintain call quality in constrained bandwidth scenarios.
  • Enable URI Calling in Cisco Unified Communications Manager to simplify call routing and integration.
  • Effectively deploy multisite Cisco Unified Communications Manager environments to support large-scale operations.
  • Execute Global Dial Plan Replication to ensure consistency across the network.
  • Configure and manage Cisco Unified Border Element for secure and efficient border gateway operations.