Administering Cisco Unified Communications Manager (ACUCM) v12 Training Certification Course

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Administering Cisco Unified Communications Manager (ACUCM) v12 Course Overview

In Administering Cisco Unified Communications Manager (ACUCM) v12 Training this course you learn the concepts of IP telephony based in system administration, including its function, features, and configuration.

Through a blend of hands-on labs and interactive lectures, you will learn basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

The 1-on-1 Advantage

Methodology

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

You will learn:

Module 1: EXPLORING IP TELEPHONE
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover
  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups
  • DRS Backup Procedures
  • DRS Restore Procedures
  • Understanding User Management
  • Configuring Users
  • Understanding the User Web Pages
  • Using the User Web Pages
  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
  • Organizational Dial Plan
  • Trunks
  • Gateways
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration
Live Online Training (Duration : 32 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1750 + If you accept merging of other students.
4 Hours
8 Hours
Ultra-Fast Track
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1500 Per Participant
Online
12 - 15 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
16 - 19 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
06 - 09 Feb
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
  • Basic Knowledge of IP and networking or voice networks is suggested but not required
  • Basic Knowledge of the Windows desktop environment

 

Target Audience:

  • Phone Network Administrators
  • Phone Network Engineers
  • Data System Administrators
  • Entry-level Network Engineers

Learning Objectives:

After completing this course, you will be able to:

  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups

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FAQ's


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Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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