Administering Cisco Unified Communications Manager (ACUCM) v12

Administering Cisco Unified Communications Manager (ACUCM) v12 Certification Training Course Overview

Enroll for 4-day Administering Cisco Unified Communications Manager (ACUCM) v12 Training accredited by Cisco. In this course you learn the concepts of IP telephony based in system administration, including its function, features, and configuration.

Through a blend of hands-on labs and interactive lectures, you will learn basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

Target Audience:

  • Phone Network Administrators
  • Phone Network Engineers
  • Data System Administrators
  • Entry-level Network Engineers

Learning Objectives:

After completing this course, you will be able to:

  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups

 

Administering Cisco Unified Communications Manager (ACUCM) v12 (32 Hours) Download Course Contents

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08 - 11 Aug 09:00 AM - 05:00 PM CST
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06 - 09 Sep 09:00 AM - 05:00 PM CST
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04 - 07 Oct 09:00 AM - 05:00 PM CST
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Course Modules

Module 1: EXPLORING IP TELEPHONE
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
Module 2: DESCRIBING DEPLOYMENT MODELS
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
Module 3: UNDERSTANDING ADVANCED MULTISITE FEATURES
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover
Module 4: LOGGING IN TO CISCO UNIFIED COMMUNICATIONS MANAGER
  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
Module 5: EXAMINING BASIC SERVER CONFIGURATION
  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters
Module 6: DESCRIBING MULTILEVEL ADMINISTRATION
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups
Module 7: CONFIGURING DRS BACKUP AND RESTORE PROCEDURES
  • DRS Backup Procedures
  • DRS Restore Procedures
Module 8: UNDERSTANDING USER CONFIGURATION
  • Understanding User Management
  • Configuring Users
Module 9: USING THE USER WEB PAGES
  • Understanding the User Web Pages
  • Using the User Web Pages
Module 10: CONFIGURING SYSTEM PARAMETER
  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
Module 11: SUPPORTING CISCO UNIFIED IP PHONES
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
Module 12: EXPLORING PHONE REGISTRATION AND IP PHONE COMMUNICATIONS
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
Module 13: UTILIZING THE BULK ADMINISTRATION TOOL (BAT)
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
Module 14: IMPLEMENTING DIAL PLAN CONNECTIVITY
  • Organizational Dial Plan
  • Trunks
  • Gateways
Module 15: CREATING ROUTE PLANS
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
Module 16: CONFIGURING TRANSITION PATTERNS AND ROUTE FILTERS
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
Module 17: IMPLEMENTING DIGIT MANIPULATION
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
Module 18: DEFINING CLASS OF CONTROL
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
Module 19: USING CLASS OF CONTROL FEATURES
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
Module 20: DEFINING MEDIA RESOURCES
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
Module 21: EXPLORING MEDIA RESOURCE MANAGEMENT
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
Module 22: DESCRIBING BASIC FEATURES
  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
Module 23: EXPLORING HUNT GROUPS
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
Module 24: DESCRIBING PHONE SERVICES
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration
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Course Prerequisites
  • Basic Knowledge of IP and networking or voice networks is suggested but not required
  • Basic Knowledge of the Windows desktop environment