Administering Cisco Unified Communications Manager and Cisco Unity Connection [UC11ADM]

Enroll for 5-day Administering Cisco Unified Communications Manager and Cisco Unity Connection [UC11ADM] course from Koenig Solutions accredited by Cisco. In this course you will learn about performing administrative tasks within Cisco Unified Communication Manager, Cisco Unity Connection, and Cisco Unified Communication Manager Instant Messaging & Presence solutions.

Through a blend of hands-on labs and interactive lectures, you will learn the concepts of IP telephony based in system administration, including its function, features, and configuration and will cover adds, moves and changes as well as the management of licensing via PLM. Self-Provisioning, Hunt Groups, Conference Now and the analyzing of the Dial Plan have also been included. 

Target Audience:

• Phone network administrators
• Data system administrators
• Entry-level network engineers
• Administrators
• IT support personnel
• Helpdesk support staff

Learning Objectives:

After completing this course, you will be able to:

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Describe user configuration and the user web interface
• Explain basic phone options and the use of BAT
• Explain the route plan and on-net/off-net calling
• Describe the various media resources, including conferencing and MOH
• Describe the basic phone features and use of hunt groups
• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection