Administering Cisco Unified Intelligence Center (ACUIC)

Administering Cisco Unified Intelligence Center (ACUIC) Certification Training Course Overview

Enroll for 3-day Administering Cisco Unified Intelligence Center (ACUIC) course from Koenig Solutions accredited by Cisco. In this course you will learn CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer Voice Portal (CVP) environments.

Target Audience:

Cisco professional desires an understanding of the CUIC reporting solution for a Unified CCE environment.

Learning Objectives:

After completing this course, you will be able to:

  • Define how CUIC is implemented as a reporting solution in a UCCE/PCCE/CVP environment.
  • Define the various interfaces to CUIC and their relevant use.
  • Define CUIC “standard” datasources (CCE, CVP) as well as how to configure a custom data source.
  • Demonstrate proficiency with regard to the security of users/groups/roles/permissions within CUIC.
  • Demonstrate how to obtain and import reports into CUIC.
  • Define other UCCE configuration settings which affect the output of data as seen from CUIC.
  • Demonstrate how to install, administer, and provide user/group security for the CUIC solution.
  • Define the role of Active Directory integration as it relates to CUIC Users, Supervisors and Teams.
  • Demonstrate proficiency of use with regard navigation and use of the CUIC Reporting Solution for the creation of reports.
  • Demonstrate proficiency with creating custom Reports
  • Demonstrate proficiency with creating custom Report Definitions.
  • Describe the benefit and use of various CUIC features including Dashboards, Value Lists, Collections, pop-outs and perma-links.

 

Administering Cisco Unified Intelligence Center (ACUIC) (24 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training On Request
Group Training
08 - 10 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 08 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Overview
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Module 2: Exploring Defaults
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Module 3: CUIC Policy Administration
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Module 4: Personalizing Reports.
  • Topic details are not available.
Module 5: Value Lists and Collections
  • Topic details are not available.
Module 6: Using Dashboards
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Module 7: Report Definitions
  • Topic details are not available.
Module 8: Customizing Reports
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Module 9: Architecture
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Module 10: Database Integration
  • Topic details are not available.
Module 11: Importing reports
  • Topic details are not available.
Module 12: Active Directory Integration
  • Topic details are not available.
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Course Prerequisites
  • Familiarity with the UCCE or PCCE environment, or have at least heard of it.
  • Working knowledge of Contact Center operations is desirable.
  • Working knowledge of SQL commands is desirable, but not required.
  • Working knowledge of Windows and the simultaneous use of the Alt and Tab key is helpful