CDFOM Certified Data Centre Facilities Operations Manager Course Overview

To successfully undertake training in the CDFOM (Certified Data Centre Facilities Operations Manager) course, the following prerequisites are recommended:

• A basic understanding of data centre infrastructure and operations, including knowledge of power, cooling, and general data centre design concepts.
• Familiarity with IT and facilities management terminology and best practices.
• Prior experience working in a data centre or IT operations is beneficial but not mandatory.
• Basic leadership and management skills, as the course covers aspects of team management and operations leadership.
• Willingness to learn about vendor management, maintenance agreements, and service level agreements as they pertain to data centre operations.
• An understanding of safety and statutory requirements relevant to a working data centre environment.
• Awareness of the importance of physical security measures in protecting data centre assets.
• Interest in learning about capacity, cable, and life-cycle management within a data centre context.
• Proficiency in English, as the course material and instruction will be delivered in this language.

Please note that while these prerequisites set a foundation for learning, the CDFOM course is designed to impart comprehensive knowledge and skills regardless of the starting level of expertise. Motivated individuals with a desire to excel in data centre facilities operations management are encouraged to enroll.

Target Audience for CDFOM Certified Data Centre Facilities Operations Manager

The CDFOM course equips professionals with skills to efficiently manage and operate data center facilities.

• Data Center Managers

  
  

• Operations Managers

  
  

• IT/Infrastructure Managers

  
  

• Facility Managers

  
  

• Building Managers

  
  

• Data Center Engineers

  
  

• Maintenance and Facilities Engineers

  
  

• Technical Support Staff

  
  

• Risk and Compliance Managers

  
  

• Data Center Architects

  
  

• IT Consultants involved in Data Center management

  
  

• Professionals seeking to enhance their data center facilities management skills

  
  

• Vendor/Supplier Management Personnel

  
  

• Asset Managers involved in Data Center operations

  
  

• Individuals responsible for Data Center SLAs

  
  

• Professionals managing data center safety and security

  
  

• Professionals in charge of IT and facilities operations

  
  

• Capacity Planners and Financial Planners for data centers

  
  

• Technical Staff managing physical infrastructure (power, cooling, cabling, etc.)

  
  

• IT Service Managers with a focus on data center services

  
  

• Data Center Quality Assurance, Auditors, and Compliance Personnel

  
  

• Those looking to achieve a comprehensive understanding of the concepts and practices of data center facilities management

  
  

• Personnel involved in the design and construction who want to understand the operational aspects

  
  

• Project Managers overseeing data center transitions or migrations

  
  

• Individuals aiming for career advancement in the field of data center facilities management

  
  

Learning Objectives - What you will Learn in this CDFOM Certified Data Centre Facilities Operations Manager?

Introduction to Course Learning Outcomes:

The CDFOM certification course equips learners with the expertise to manage and operate efficient data centre facilities. Students will gain comprehensive knowledge on team leadership, vendor and maintenance management, safety protocols, SLA alignment, physical security, daily operations, capacity, cable management, cleaning, pest control, automation, documentation, and equipment lifecycle.

Learning Objectives and Outcomes:

• Gain leadership skills specific to data centre operations, including team structure, role definition, KPOs, and talent management strategies.
• Master vendor management techniques, including selection, risk management, and performance measurement to ensure compliant and effective service provision.
• Understand comprehensive facilities maintenance approaches, including preventive and predictive maintenance, and how to manage maintenance agreements and on-site spares.
• Learn to manage safety and statutory requirements, including compliance with regulations, emergency response plans, and Permit To Work systems.
• Develop expertise in crafting and managing SLAs that align with business objectives and vendor agreements, including change management procedures.
• Implement physical security measures following industry standards, manage daily security operations, and respond to security incidents.
• Manage daily data centre operations effectively, utilizing ITSM/ITIL® frameworks, ensuring seamless shift transitions, and overseeing asset and inventory management.
• Enhance capacity management skills, including defining data centre design limits, monitoring, threshold setting, and planning for future capacity requirements.
• Understand the importance of proper cable management in accordance with ANSI/TIA standards, including specification, labelling, and documentation.
• Address data centre cleanliness and pest control, learning standards and techniques to mitigate pollution and disturbances.
• Utilize data centre monitoring and automation tools to ensure operational efficiency, including setting thresholds, incident management, and performance monitoring.
• Establish a robust documentation and archival system to maintain essential operational and management records.
• Implement equipment lifecycle management policies and procedures, including asset management, service situations, and lifecycle testing.