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We're here to help you find itThe Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course is a comprehensive training program designed to equip learners with the skills needed to deploy, configure, and support Cisco Enterprise Chat and Email (ECE) within a Cisco Contact Center Enterprise (CCE) environment.
Throughout the course, participants will delve into topics such as ECE deployment, general administration, email and chat administration, and advanced features. By navigating the CCE architecture, learners will understand how to integrate ECE with CCE and Cisco Finesse, personalize email responses, build workflows, configure chat operations, and explore ECE reporting capabilities.
The course's hands-on lab outline allows learners to apply their knowledge through practical exercises, such as adding CCE resources into ECE, configuring Single Sign-On (SSO), and troubleshooting ECE. By the end of the course, participants will be adept at enhancing customer interaction management through the effective use of Cisco's ECE solution. This course is invaluable for professionals aiming to improve their organization's customer support experience and operational efficiency.
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Cisco Learning Credits : 36
♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
Certainly! To ensure that students have the best chance of successfully undertaking the Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course, the following prerequisites are recommended:
These prerequisites are intended to provide a solid foundation for students to grasp the complex topics discussed in the course, such as the deployment and administration of Cisco Enterprise Chat and Email. A background in these areas will help ensure a smooth learning experience and enable students to fully benefit from the course content.
The Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course is tailored for IT professionals managing Cisco communication systems.
The Implementing Cisco Contact Center Enterprise Chat & Email (CCECE) v1.0 course is designed to provide students with an in-depth understanding of Cisco's Enterprise Chat and Email (ECE) integration with the Cisco Contact Center Enterprise (CCE). Participants will learn to deploy, administer, and troubleshoot the ECE solution to enhance customer interaction management.
