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The BCS Professional Certificate in Stakeholder Engagement is a comprehensive 24-hour course designed to equip business analysts and project managers with essential frameworks and techniques for effective stakeholder management. This course delves into stakeholder prioritisation and planning, communication processes, and conflict resolution.
By the end of the training, you'll be able to identify and engage stakeholders, manage expectations, and employ creative problem-solving techniques. The course also covers the Tuckman and Jensen process for group formation, ensuring you understand the dynamics of stakeholder groups. Through facilitated workshops, participants learn to build and sustain rapport, utilize elistation techniques, and navigate complex negotiations.
Ideal for those involved in business change, this course promises practical application of concepts to enhance your stakeholder interaction skills.
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♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
To successfully undertake the BCS Professional Certificate in Stakeholder Engagement, we recommend that students have the following minimum prerequisites:
These prerequisites will help ensure that you can effectively engage with the course materials and apply the frameworks and techniques covered in the training.
Introduction:
The BCS Professional Certificate in Stakeholder Engagement equips professionals with essential frameworks and techniques for effective stakeholder collaboration in business change initiatives.
Target Audience and Job Roles:
Business Analysts
Project Managers
Change Managers
Business Consultants
Product Managers
Business Process Analysts
Program Managers
IT Consultants
Business Architects
Team Leaders
Operations Managers
Quality Assurance Managers
Communication Specialists
Human Resources Managers
The BCS Professional Certificate in Stakeholder Engagement equips business analysts and project managers with crucial frameworks and techniques for effective stakeholder engagement, communication, and conflict resolution, essential for driving successful business change initiatives.
Identify Types of Stakeholder and Recognize the Need for Stakeholder Engagement
Explain Stakeholder Prioritisation and Management
Define the Communication Process
Identify Barriers to Communication and Describe a Range of Listening Behaviours
Explain the Tuckman and Jensen Process for Group Formation
Define the Roles and Stages of a Facilitated Workshop
Explain the Creative Problem-Solving Process
Describe the Principled Negotiation Approach
The Tuckman and Jensen model outlines the stages of group formation, essential for effective teamwork and collaboration. It includes Forming, where the team meets and learns about the project; Storming, where conflicts occur as members push against boundaries; Norming, where resolutions develop, and the team finds its groove; Performing, where the group operates efficiently towards goals; and Adjourning, where the team disbands after achieving objectives. Understanding this process helps in building and leading teams, enhancing collaboration, and achieving successful group dynamics.
Stakeholder prioritization and planning involve identifying key individuals or groups who have an impact on or are impacted by a project, and strategically engaging them to ensure successful outcomes. Through stakeholder management training and courses, professionals learn to categorize stakeholders based on their influence and interest, ensuring effective communication and collaboration. Effective strategies are designed and executed to maximize positive engagement and address potential issues proactively. This process is crucial for project success, fostering strong relationships and securing stakeholder support throughout the project lifecycle.
Communication processes encompass the methods and systems used to exchange information and ideas effectively between individuals or groups. Essential to successful stakeholder engagement, these processes involve clear message delivery, active listening for understanding, and timely feedback. Mastery in communication ensures that project goals align with stakeholder expectations, maximizing project outcomes. Optimal communication strategies are often enhanced through stakeholder management courses and stakeholder engagement training, empowering professionals to build strong relationships and manage discussions efficiently. These skills are crucial in navigating complex interactions and achieving consensus among diverse groups.
Conflict resolution involves managing and resolving disagreements effectively within an organization. It focuses on understanding the underlying issues, fostering open communication, and finding solutions that all parties can agree on. Key skills include active listening, empathy, problem-solving, and negotiation. Effective conflict resolution ensures a positive work environment, which enhances productivity and maintains healthy professional relationships. It is a crucial skill for stakeholder engagement, important for those pursuing stakeholder management courses or stakeholder engagement training, enabling better collaboration and project success.
Creative problem-solving is a method used to approach a problem or challenge in an imaginative and innovative way. The process involves breaking down a problem into its core components and then brainstorming multiple strategies for solutions. By thinking outside the traditional frameworks and exploring unconventional ideas, individuals or teams can discover unique solutions that may not be immediately obvious. This approach encourages looking at problems from various perspectives, which leads to finding more comprehensive, practical, and creative solutions, enhancing decision-making skills over time.
Negotiation is a fundamental skill involving two or more parties discussing an issue to reach a mutual agreement. It is crucial in various professional settings, especially in managing and engaging stakeholders. Effective negotiation can enhance stakeholder management by aligning differing interests and goals. Professionals often benefit from stakeholder management courses or stakeholder engagement training to refine their negotiation tactics, ensuring they can effectively communicate and secure favorable outcomes while maintaining positive relationships with all involved parties.
Introduction:
The BCS Professional Certificate in Stakeholder Engagement equips professionals with essential frameworks and techniques for effective stakeholder collaboration in business change initiatives.
Target Audience and Job Roles:
Business Analysts
Project Managers
Change Managers
Business Consultants
Product Managers
Business Process Analysts
Program Managers
IT Consultants
Business Architects
Team Leaders
Operations Managers
Quality Assurance Managers
Communication Specialists
Human Resources Managers
The BCS Professional Certificate in Stakeholder Engagement equips business analysts and project managers with crucial frameworks and techniques for effective stakeholder engagement, communication, and conflict resolution, essential for driving successful business change initiatives.
Identify Types of Stakeholder and Recognize the Need for Stakeholder Engagement
Explain Stakeholder Prioritisation and Management
Define the Communication Process
Identify Barriers to Communication and Describe a Range of Listening Behaviours
Explain the Tuckman and Jensen Process for Group Formation
Define the Roles and Stages of a Facilitated Workshop
Explain the Creative Problem-Solving Process
Describe the Principled Negotiation Approach
