BCS Professional Certificate in Stakeholder Engagement Course Overview

Target Audience for BCS Professional Certificate in Stakeholder Engagement

Introduction:

The BCS Professional Certificate in Stakeholder Engagement equips professionals with essential frameworks and techniques for effective stakeholder collaboration in business change initiatives.

Target Audience and Job Roles:

• Business Analysts

  
  

• Project Managers

  
  

• Change Managers

  
  

• Business Consultants

  
  

• Product Managers

  
  

• Business Process Analysts

  
  

• Program Managers

  
  

• IT Consultants

  
  

• Business Architects

  
  

• Team Leaders

  
  

• Operations Managers

  
  

• Quality Assurance Managers

  
  

• Communication Specialists

  
  

• Human Resources Managers

  
  

Learning Objectives - What you will Learn in this BCS Professional Certificate in Stakeholder Engagement?

Introduction

The BCS Professional Certificate in Stakeholder Engagement equips business analysts and project managers with crucial frameworks and techniques for effective stakeholder engagement, communication, and conflict resolution, essential for driving successful business change initiatives.

Learning Objectives and Outcomes

• Identify Types of Stakeholder and Recognize the Need for Stakeholder Engagement

  • Understand different stakeholder types and their importance.

• Explain Stakeholder Prioritisation and Management

  • Learn techniques for stakeholder analysis, prioritisation, and engagement planning.

• Define the Communication Process

  • Grasp the key components and dynamics of effective communication.

• Identify Barriers to Communication and Describe a Range of Listening Behaviours

  • Recognize factors that hinder communication and practice active listening skills.

• Explain the Tuckman and Jensen Process for Group Formation

  • Understand stages of group development and their implications for teamwork.

• Define the Roles and Stages of a Facilitated Workshop

  • Learn how to plan, facilitate, and execute effective workshops.

• Explain the Creative Problem-Solving Process

  • Employ different techniques for generating innovative solutions.

• Describe the Principled Negotiation Approach

  • Apply methods for interest-based negotiation to achieve mutually