AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1/500-450


AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1 Certification Training Course Overview

AUCCE1 -Administering Cisco Unified Contact Center Enterprise, Part 1 5 days training course is intended for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course explores the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.

Audience:
  • This course is designed for those individuals who are administering a UCEE solution, or responsible for Level 1-2 support.
This course prepares you for Exam 500-450.

AUCCE1 -Administering Cisco Unified Contact CenterEnterprise, Part 1 (40 Hours) Download Course Contents

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 5 Days (10 Days for 4 Hours/Day)
Fee : 1,300 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)






February
8 Hours/Day
4 Hours/Day
01-05
07-11
01-12
07-18
March
8 Hours/Day
4 Hours/Day
01-05
07-11
08-12
01-12
07-18
08-19
April
8 Hours/Day
4 Hours/Day
05-09
11-15
12-16
19-23
05-16
11-22
12-23
19-30
Client's Location
As per mutual convenience

Classroom training is available in select Cities
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • Basic understanding of networking (Windows A/D, SQL) and components (servers, routers, switch)
  • Well understanding of Unified Communications Manager and Voice Gateways
  • Basic understanding of contact center operations


After completion of this course; you will be able to:

  • Troubleshoot the basic components and operations of the Unified CCE solution
  • Configure & script a basic UCCE CVP deployment
  • Perform the ICM configuration tasks required to support basic agent functionality
  • Build & test a basic ICM script utilizing microapps
  • Configure & script UCCE to support reporting requirements, precision queuing and RONA
  • Deploy the CVP VXML component in a Unified CCE solution successfully
  • Generate basic reports using Cisco Unified IC

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