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We're here to help you find itAtlassian Service Request Management Essentials - Live Team Training course by Koenig Solutions is a comprehensive 4-hour live training session designed for IT and business teams. Your team will gain hands-on experience using Jira Service Management and Confluence for effective knowledge management. They will learn to create and interpret Jira Service Management reports to gain actionable insights. This course covers essential topics like setting up a knowledge base, automating service requests, and managing assets. By the end of the course, your team will be proficient in applying enterprise service management practices. A free trial of JIRA Cloud is included to facilitate practical learning.
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Classroom Training price is on request
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♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
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Minimum Required Prerequisites for Atlassian Service Request Management Essentials - Live Team Training
To ensure a successful learning experience in the Atlassian Service Request Management Essentials course, it is recommended that participants have a foundational understanding of the following:
Having this knowledge will help you get the most out of the Live Team Training session, as you'll be able to delve deeper into advanced concepts and practical applications of Jira Service Management and Confluence for enterprise service management practices.
Introduction:
The Atlassian Service Request Management Essentials - Live Team Training course is designed for IT and business teams to master Jira Service Management and Confluence for optimizing asset and knowledge management.
Job Roles and Audience:
Course Introduction: The Atlassian Service Request Management Essentials - Live Team Training course equips your team with practical skills in using Jira Service Management for requests, asset and knowledge management, and process improvement through automated tools.
Learning Objectives and Outcomes:
Introduction to Service Request Management
Setting Up a Knowledge Base for Self-Service
Automating Service Requests
Understanding Assets
Automating Asset Management
Best Practices for Service Request Management
Creating and Interpreting Jira Service Management Reports
Putting it All Together
Introduction:
The Atlassian Service Request Management Essentials - Live Team Training course is designed for IT and business teams to master Jira Service Management and Confluence for optimizing asset and knowledge management.
Job Roles and Audience:
Course Introduction: The Atlassian Service Request Management Essentials - Live Team Training course equips your team with practical skills in using Jira Service Management for requests, asset and knowledge management, and process improvement through automated tools.
Learning Objectives and Outcomes:
Introduction to Service Request Management
Setting Up a Knowledge Base for Self-Service
Automating Service Requests
Understanding Assets
Automating Asset Management
Best Practices for Service Request Management
Creating and Interpreting Jira Service Management Reports
Putting it All Together
