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We're here to help you find itAtlassian Incident Management Essentials - Live Team Training is a comprehensive 4-hour course designed to equip your team with crucial incident management skills. Centered around a real-world use case from incident detection to resolution, this course covers the concepts, stages, and best practices of the incident management process.
Learning Objectives:
- Master incident management with hands-on experience in Jira Service Management, including Opsgenie and Assets.
- Integrate tools like Bitbucket, Statuspage, and Slack for a streamlined incident resolution process.
- Gain a deeper understanding of post-incident review (PIR) to continually improve your processes.
Pre-requisite: Familiarity with Managing Jira Service Projects is necessary.
This engaging course ensures your team can efficiently manage major incidents and feed insights back into the software development process.
Purchase This Course
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
To ensure you get the most out of the Atlassian Incident Management Essentials - Live Team Training course, it is important to have a foundational understanding of certain concepts. Here are the minimum required prerequisites:
Having this foundational knowledge will help you more effectively grasp the course material and enhance your hands-on experience during the training.
1. Introduction:
The Atlassian Incident Management Essentials course equips teams with vital skills in incident management using Jira Service Management, Opsgenie, and other integrated tools, perfect for IT professionals handling incident response and resolution.
2. Job Roles and Audience:
Introduction
The Atlassian Incident Management Essentials - Live Team Training course equips your team with essential skills to manage incidents from detection to resolution using Jira Service Management and integrating with tools like Opsgenie, Bitbucket, and Slack.
Learning Objectives and Outcomes
Understand Incident Management Concepts: Learn the fundamental concepts, stages, and best practices of the incident management process.
Hands-on with Jira Service Management: Gain practical experience in setting up and using Jira Service Management, including Opsgenie and Assets.
Tool Integration: Learn how to effectively integrate Jira Service Management with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook for efficient incident resolution.
Setting Up Teams and Services: Grasp how to set up your teams and services within Jira Service Management and related tools.
Lifecycle of a Major Incident: Understand the full lifecycle of incident management from detection to resolution.
Best Practices Adoption: Discover industry best practices for managing and resolving incidents.
Post-Incident Review (PIR): Learn the importance and methodologies for conducting a post-incident review to improve future incident management processes.
Improvement and Feedback Mechanism: Understand how to feed
1. Introduction:
The Atlassian Incident Management Essentials course equips teams with vital skills in incident management using Jira Service Management, Opsgenie, and other integrated tools, perfect for IT professionals handling incident response and resolution.
2. Job Roles and Audience:
Introduction
The Atlassian Incident Management Essentials - Live Team Training course equips your team with essential skills to manage incidents from detection to resolution using Jira Service Management and integrating with tools like Opsgenie, Bitbucket, and Slack.
Learning Objectives and Outcomes
Understand Incident Management Concepts: Learn the fundamental concepts, stages, and best practices of the incident management process.
Hands-on with Jira Service Management: Gain practical experience in setting up and using Jira Service Management, including Opsgenie and Assets.
Tool Integration: Learn how to effectively integrate Jira Service Management with tools like Bitbucket, Statuspage, Slack, and the Atlassian Team Playbook for efficient incident resolution.
Setting Up Teams and Services: Grasp how to set up your teams and services within Jira Service Management and related tools.
Lifecycle of a Major Incident: Understand the full lifecycle of incident management from detection to resolution.
Best Practices Adoption: Discover industry best practices for managing and resolving incidents.
Post-Incident Review (PIR): Learn the importance and methodologies for conducting a post-incident review to improve future incident management processes.
Improvement and Feedback Mechanism: Understand how to feed
