Agent Enablement in Microsoft Dynamics 365 for Customer Service Training & Certification Courses
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Overview


In Agent Enablement in Microsoft Dynamics 365 for Customer Service training course you will get detailed and thorough knowledge on customer services functionality of Microsoft Dynamics 365 for Customer Service App. This course will teach you about the process of working with the customer compliant and queries and help in thier resolution.

This course prepares you for Exam MB2-718. Download course contents.

Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Schedule & Prices

Delivery Mode Location Course Duration Fees Schedule
Instructor-Led Online Training (1-on-1) Client's Home/Office1 Days $ 1,200 As per mutual convenience (4-Hours Evenings & Weekends Possible
Classroom Training * Dubai 1 Days $ 1,320
14-14 Jul 2019
Weekend - 14 Jul
Delhi, Bangalore, Dehradun (Rishikesh), Goa, Shimla, Chennai 1 Days $ 945
15 Jul 2019,
29 Jul 2019 (2 Seat Left) ,
5 Aug 2019,
13 Aug 2019,
2 Sep 2019 ,
3 Sep 2019,
11 Sep 2019,
12 Sep 2019 ,
3 Oct 2019,
9 Oct 2019 (2 Seat Left)
Fly-Me-a-Trainer Client's Location1 Days On Request As per mutual convenience

Agent Enablement in Microsoft Dynamics 365 for Customer Service Benefits

On Completion of this course you will be familiar with:

  • Introduction to Service Module
  • Case Management
  • Service Level Agreements
  • Entitlements
  • Queue Management
Need more info ? Email info@koenig-solutions.com  or   Enquire now!

Student Feedback

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training?

Student Name Country Month Feedback
A Meera India Dec-2018 A1 Ridhima has shown an excellent level of energy which stayed constant through out the training. She explained/clarified all our questions with due diligence and patience. we have a good foundation and better understanding of our process through this training now.
Delhi
Bangalore (Bengaluru)
Goa
Shimla (Himalayas)
Chennai
Dehradun
Dubai
USA Singapore
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